Apply for the COVID-19 Energy Assistance Program
Starting July 13, 2020, customers can apply for the Government of Ontario's COVID-19 Energy Assistance Program (CEAP) to support residential customers struggling to pay their energy bills as a result of the COVID-19 emergency.
CEAP provides a one time, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. Customers can receive a CEAP credit once for electricity and once for gas.
Funding for the program is limited. EPCOR has been allocated a certain amount from the Government of Ontario based on our customer base and is expected to process applications in the order in which they are received. Submitting an application for CEAP does not guarantee funding.
Find out if you qualify and how to apply.
Ontario Electricity Support Program
There's help for low-income households
Customers living in lower-income homes may qualify for a reduction on their electricity bill.
The Ontario Energy Board's
Ontario Electricity Support Program (OESP) provides low-income consumers with a monthly credit on their electricity bills. The credit amount depends on how many people live in the home and the combined household income.
Other available resources