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Our call centre is open

Questions about your power and gas? We have your answer.

Even from a distance, we're here for our customers when they need us most. That's why our Alberta-based call center is open with little wait time, so you can speak to a real person who's ready to help.

Whether looking to switch plans or sign up, our call center is open to provide you with answers and support when you need it.

CAll us to talk to an energy expert now

Call us at 310-4300


Fixed vs. Floating


Choose between the control and consistency of a fixed rate or follow the rise and fall of the market with a floating plan. Either way, you can't beat our rates—neither can our competitors.   

​One easy bill


When you bundle your power and natural gas plans, you'll receive one convenient bill. Plus, you can opt for automatic payments, go paperless with our ebill service and manage your account from virtually anywhere.

​We'll break up with your current provider


We'll save you the headache of cancelling services with your current provider when you switch to a power or natural gas plan with us. Easy, right?

​No pressure or penalties. Just a carefree energy plan


We're here to help you choose the right home energy plan for you. In these uncertain times, if you change your mind after signing up, you can cancel or switch without worrying about penalties or cancellation fees.  

Carefree Energy Plans

Have the freedom to choose. Whether you're looking to consistently get the lowest market price on a floating plan, or want to tell your electricity to stay put with a historically low rate on a fixed plan, there's a 100% carefree option built just for you. Check out Encor's
current rates.

Encor 5 year power plans

             ​Fixed Power               ​Floating Power      
​5 year rate​ 6.29¢/kWhCurrent market price*​
​Stable/consistent rate
​Variable rate that rises and falls with the market


* Floating power is market price + 1¢/kWh transaction fee.
 

Encor 5 year natural gas plans

 
Fixed Gas Floating Gas
​5 year rate $3.69/GJ Current market price*​
​Stable/consistent rate
​Variable rate that rises and falls with the market


* Plus $1.00/GJ transaction fee.

go online to update your energy plan

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​See how we stack up against the competition.

​5-year fixed power5-year fixed gas​
Encor by EPCOR​6.29¢/kWh​$3.69/GJ
EasyMax by ​ENMAX Energy*​6.59¢/kWh​$4.09/GJ
​Direct Energy*​7.39¢/kWh​$3.99/GJ
​ATCOenergy*​6.59¢/kWh​$3.79/GJ

 

*Power and natural gas rates as of May 2020.

Find answers to frequently asked questions

What’s the easiest way to switch energy plans?

With a quick call to our Alberta-based call center, you can switch to a different power or natural gas plan. You can also sign up or switch plans online.

How long does it take to sign up?

Within 10-15 minutes, you'll be set up and ready to go with Encor by EPCOR services!

What do I need to sign up?

​Signing up for a carefree home energy plan with Encor has never been easier. Here's what you'll need to sign up online or over the phone with the help of one of our experts:

  • Your contact details, including your email address
  • Your service address
  • Your site identification number (if you know it)
  • Your billing address
What if I don’t have all of my information (e.g. service address, site ID number, etc.)?

Don't sweat it! Our team can help you through the process by locating that information for you.

How long after signing up does it take to receive services?

​After signing up, you can expect to receive services within 3 business days.

In a rush? For a small fee, you can receive services the next business day.

Will you match the rates of your competitors?

​We'll do our best to match the rates and promotions offered by our competitors. Call us today at 310-4300 to learn more.

Can I pay my energy bill online?

Yes! There are many convenient options for paying your bill online. You can make a one-time credit card payment online by logging in or registering for My Account. You can also sign up for automatic withdrawal and have your bill amount automatically deducted from your bank account or charged to your credit card.

What charges can I expect to see on my monthly bill?

​Your energy charges are only one portion of your total bill. Here's what else you can expect to see on your bill:

  • A $7 per month Administration fee to cover the costs of customer service and billing so we can continue to serve you better.
  • Distribution and Transmission charges (on your gas bill, these will be called Delivery Charges) that help us respond quickly and safely in the event of a power outage, as well as help us maintain power and gas lines.
  • As of January 2017, you'll see a separate line item on your natural gas bill for the carbon levy.
  • When necessary, taxes will be applied to your bill.
What’s the difference between Encor and EPCOR?
​We're both part of the same family and share the same values but here's how we differ:
  • For starters, EPCOR is the parent company and offers the regulated retail offering (RRO) for electricity.
  • Encor by EPCOR is the competitive retailer for EPCOR and offers a variety of products.

Whether you sign up with Encor by EPCOR or the EPCOR RRO, you can rest assured that our carefree home energy plans will take care of all your energy needs.

Call us to talk to an energy expert now

Call us at 310-4300



​Explore Encor by EPCOR

Jargon can be confusing. Here's the cliff notes about what we’re really saying when we’re talking floating and fixed rates.

Floating Rates vs. Fixed Rates


100% Carefree. Ready to get started with Encor? Build the perfect plan for all your beautiful moments.

Build Your Plan

Take a look at our current Encor by EPCOR rates. Here you'll find our electricity and natural gas rates for both fixed and floating plans.

Current rates


It seems some people are unclear about the relationship between Encor and EPCOR. Find out what's different between Encor and EPCOR.

Understanding Encor and EPCOR

 


Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).