How We Do Business

We always conduct business with a high degree of integrity. And we always respect your privacy while complying with applicable legislation.

Here's how we interact with our customers and the public.

Online and electronically

• Our website
• Our official social media accounts such as:
• Facebook (U.S. account and Canadian account)
• Twitter (U.S. account and Canadian account)
• Instagram (U.S. account and Canadian account)
• LinkedIn
• YouTube
• E-bills (customers)
• Email (only when initiated by a customer or if you subscribed to receive EPCOR e-newsletters)

By mail

• Bills and bill stuffers (customers)
• Project or open house notifications

Face-to-face

• Open houses
• EPCOR meter readers or public consultation representatives (we don't employ door-to-door sales representatives)
• Our representatives will always present EPCOR identification and wear EPCOR-branded apparel

By phone

• Billing/Customer Service
• Operations (repair and outage notifications and information)
• Collections

Note: We will always work with you to come up with payment options before any kind of disconnection.

In advertising

• Television
• Radio
• Newspapers
• Websites

Report suspicious activity

Visit the Canadian Anti-Fraud website for more information on scams and how to report them.

​Accessible customer service

We are committed to providing exceptional and accessible service for our customers in a way that respects the dignity, independence, integration of, and equality for, all people.

Our goal is to provide opportunities for people with disabilities, including those who require assistive devices or support persons, to benefit from the same services, in the sample place and in a similar way as other customers.

Read our Accessible Customer Services policy (issued while previously Collus PowerStream) to learn more.