Who is responsible for main water shutoff valve?
Homeowners are responsible for the main water shutoff valve. You're responsible for fixing any plumbing issues with pipes, fixtures, and
water lines within your home and property. That includes the pipe going from your home to the curb stop valve to the city water line. If the shutoff valve leaks, needs repairs or needs to be replaced, it's your job to get it fixed.
The water utility owns the water meter
The water meter itself is our responsibility. If it needs fixing or replacing, the water utility will take care of it. We are also responsible for the curb stop (cc) valve, also called the city shutoff valve and the water lines that lead to your property line.
Our crews will repair faulty main lines outside of your property line that may be the cause of flooding or damage. If you're losing water pressure and think the main line is the culprit, we can check for a few things. Soil slumping on the line, tree roots growing through it, leaks, or nearby construction activities can cause issues with your water line or water quality. Contact EPCOR, we're happy to troubleshoot the problem and send our maintenance team if needed.
How to fix or replace the main water shutoff valve
Over time, mineral deposits and grit can clog the shutoff valve and cause leaks. It can also make it difficult to turn the valve on and off. It is your responsibility to fix it, and we suggest hiring a professional plumber. It requires skill, expertise, and specific tools to do it correctly. Because it's an essential part of your home's plumbing system, you want to make sure to do it right.
Before they get to work,
call EPCOR to turn the water off at the curb stop valve. After the repair, contact us again, and we'll turn it back on for you.