Access to water is our shared responsibility. Here are some of the ways we need to work together to ensure efficient and effective water service.
Water leaks on your property
You're responsible for the maintenance and repair of most water fixtures on your property, including the:
- Pipe connected to the water meter
- Hose bib
- Stop and waste valve
- Water line
- Hot water tank
Your water utility is responsible for the pipes leading up to the property line and the water meter itself.
Water damages and flooding
Water utility crews will repair faulty mains or hydrants. If you've experienced flooding and property damage, please follow these steps:
- Contact your personal insurance company and initiate a claim. Your insurance adjuster will need to assess the water damage to your property and any losses.
- Remove water immediately to minimize damage. Dry out all building materials and personal belongings to prevent mould from growing.
Learn more about property damage.
Did you know?
- Homeowners are responsible for utility service line repairs on their property.
- This is common with most municipal utilities. These types of repairs aren't typically covered by a basic homeowner's insurance policy.
In most communities, you can shut off the water supply in your home by using the stop and waste valve located on the line leading to your water meter. It will have a Gate valve or a Ball valve to open/close water flow to the meter. If you would like the water shut off at the property line, you must contact EPCOR (the water utility) to have a service technician come out. Learn more about shutting off the water to your home.
A slow water leak in your toilet or taps can cause noisy pipes.
- Check the fill valve and float in your toilet tank.
- The float may need to be adjusted, or your flapper valve may not be closing properly and needs to be replaced.
- Any hardware store will carry replacement parts for your toilet.
Slow or low-flow water draw sources, such as humidifiers and ice makers, may also cause noisy pipes. Review your owner's manual to see if the valves should be adjusted or contact a plumber.
Fire hydrants located on private property are the responsibility of the property owner. They should be professional inspected annually to ensure they're working properly