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‚ÄčThe underground pipes that carry water from our treatment plants to Edmonton homes and businesses can face environmental stresses like temperature and corrosion, causing them to break.

The property owner's responsibility ends at your property line; however, EPCOR owns the water meter.Always report broken and leaking water pipes, whether on your property or on City property. The illustration below explains where the property owner's responsibility begins and ends.

Water leaks on City property

In severe cases, a water leak caused by a burst pipe may cause water to shoot from the ground at very high pressure. In other cases, you may notice pooling on the road or ground from an unknown source.

If you suspect or see a water leak, call our 24 Hour Water Dispatch at (780) 412-6800 and give a full description of location and leak appearance.

Water leaks on commercial, industrial, multi-residential or institutional properties

Water pipes that supply businesses, schools, multi-family or large commercial and industrial sites are larger than the water pipes that supply single family homes. When they fail, a significant amount of water can be released, typically in parking lots or near building foundations.

In this type of situation:

  1. Call Water Dispatch at (780) 412-6800 and report the leak.
  2. We'll dispatch an EPCOR field crew to your address to assess the cause of the water distribution leak.
  3. EPCOR's water professionals can be contracted to inspect, install, repair or replace private water services.

Water leaks on residential property

A water leak on residential property can be quite severe if it's not looked after quickly. These leaks may appear as pooling of water on your lawn or driveway, or soppy wet ground with no apparent source. In other cases, you may see water coming into your home, often through basement walls.

 If you suspect a water leak on your property:

  1. Locate your stop and waste valve (usually in the basement near the water pipe that comes into your home).
  2. Try to identify the location of the leak (usually near where you see the largest force or pressure of water coming out of the ground).
  3. Call Water Dispatch at (780) 412-6800 and report the leak.
  4. We'll dispatch an EPCOR field crew to your address and assess the cause of the water distribution leak. They'll inform you what needs to be done and the next steps to take through a one page letter or notice.
  5. If you're advised by an EPCOR Water employee that the leak is located on private property, a plumbing contractor can help you fix the problem.

Water leaks inside your building or home

Water leaks inside your building or home will appear as bursts or breaks in exposed pipes. In severe cases, you may also notice flooding near the affected pipe.

If you suspect a water leak inside your building or home:

  1. Locate your stop and waste valve (usually in the basement or mechanical room on the water pipe that supplies the premises).
  2. Attempt to turn the valve to the off position. If the valve is seized, don't force it closed as you may break it, causing the valve itself to leak.
  3. If you were able to close the valve, confirm that the leak has stopped (open and close the valve annually to ensure it remains operable).
  4. If you were unable to control the leak using your stop and waste valve, call Water Dispatch at (780) 412-6800 and report the leak.
  5. We'll dispatch an EPCOR Field crew to your address to isolate the leak from outside.
  6. Contact a Certified Plumber.

Property owner responsibility

As a homeowner, here are the water fixtures you need to maintain and repair:

  • Pipe connected to the water meter
  • Stop and waste valve
  • Water line
  • Hot water tank
  • Internal plumbing

Certified contractors and plumbers

Visit your local Yellow Pages or the BBB to find a list of certified contractors and plumbers in your area.