EPCOR Expert: Doug
Doug is a senior lineman and crew chief with EPCOR's Electricty Operations distribution system who's been with the company for 34 years. It's his crew's job to work with trouble crews to repair outages so that Edmontonians can enjoy safe and reliable electricity.
Customers are usually the first to notice if a pole is smoldering or on fire, and call 9-1-1 to alert the fire department. EPCOR crews work with fire officials on scene to put out the flames and assess the outage.
Sometimes the fire itself will knock out power. At other times, EPCOR crews must turn off power to the area to fix the pole, or if there is the potential for the pole to fall over. Safety is always our first concern!
Depending on the intensity of the fire and what part of the pole was damaged, crews might need to: