Power
Water
Drainage(780) 412-4500
Natural Gas1-800-511-3447Edmonton
Manage your account online: Log in
Phone (in Alberta only): 310-4300Toll-Free (outside of Alberta): 1-800-667-2345
Other contact information
Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
EPCOR's rates reflect the cost to provide water, drainage and wastewater treatment services to Edmontonians.
Our goal is to ensure that new rates are fair and affordable while still addressing operational requirements and supporting investment that will allow us to continue to provide clean, safe water and reliable service. EPCOR constrained operating cost increases to less than 1% a year on average, and targeted capital programs using risk-based assessments.
The rates for the next three to five years are set out in an applications we submitted to the City of Edmonton (our rate regulator) in February 2021. As part of this work, we have engaged Edmontonians to get their feedback on acceptable rates and investment priorities that inform future projects and operations.
Customers told us that protecting quality, safety, and managing costs are important. Across all lines of business, protecting infrastructure matters. Our plan for Edmonton's water and drainage utilities is designed to address key priorities that Edmontonians told us are important.
Safe, great-tasting drinking water Reducing flood risk from storms Maintaining our infrastructure to avoid water main breaks Updating drainage infrastructure to prevent failures Fast response to customer issues Collaborative planning for wastewater treatment Environmental stewardship and water conservation Sewer corrosion and odour reduction Supporting Edmonton's growth Public and employee safety
Our capital plans include moderate investment in updating aging infrastructure to avoid more costly rehabilitation and customer-impacting issues in the future. Altogether, we're proposing $1.35 billion in capital investment to support reliability, city growth, flood mitigation, odour reduction, and other performance improvements.
Sustaining and improving the reliability of utility services, including replacing assets that have reached or are nearing end of life, reducing the risk of asset failures
Implementing citywide plans to protect Edmonton neighbourhoods from flooding and reduce odours from the drainage system
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Serving a growing customer base and development footprint
Improving the performance and efficiency of the utilities, including the installation of technologies that improve environmental performance and reduce costs
Responding to evolving regulatory requirements, and protecting worker health and safety
$926 million investment in Drainage and Wastewater utilities during 2022 – 2024
$429 million investment in Water utility from 2022 – 2026
