Phone (in Alberta only):
310-4300Toll-Free (ouside of Alberta):
Hours of operation and mailing address
The Information on this Page Applies to:
Beginning in the heart of the Canadian Rockies, your water flows down the North Saskatchewan River before reaching the Rossdale and E.L. Smith Water Treatment Plants. There, your water is treated before traveling to your home.
Your water then travels thousands of kilometers of underground pipe to make sure it's always there when you turn on your tap, take a shower or flush your toilet. The drainage system then captures and takes away sewer water for processing at Gold Bar Wastewater Treatment Plant. In addition, hundreds of stormwater management facilities across Edmonton capture and filter rainwater for delivery back to the North Saskatchewan River and other waterways thereby protecting the environment.
We've invested in programs like our
watershed partnership, that includes 19 monitoring stations that test for turbidity, colour, and metals to determine long-term changes in water quality.
EPCOR's Water Treatment process led
Edmonton to be named North America's best tasting tap water in 2019 by the American Water Works Association.
We improve the distribution system every year with our renewal and cathodic protection programs to minimize the number of water interruptions. On average, there were 38% fewer
water main breaks per year during 2017-19 compared to 2012-16.
The continued expansion of our
Lead Management Program helps maintain water quality by replacing lead service lines, and adding orthophosphate to provide lead reduction for all Edmontonians.
Our Stormwater Integrated Resource Plan includes significant improvements to Edmonton's drainage system, designed to slow and move stormwater away from high-risk flood areas.
We're working to build a flood resilient future. The impacts of flooding to citizens, the environment, and property are substantial. Our work will include a combination of homeowner programs, drainage system improvements, green infrastructure and planning.