Power310-9473Strathmore
Water(403) 934-9440
Drainage
Natural Gas1-800-511-3447Strathmore
Phone (in Alberta only): 310-4300Toll-Free (ouside of Alberta): 1-800-667-2345
Hours of operation and mailing address
Phone (403) 934-9440Fax (403) 934-0085
The Information on this Page Applies to:
EPCOR believes in listening to and engaging stakeholders. We build and sustain relationships through effective consultation, ensuring stakeholders have opportunities to provide meaningful input into projects and operations that affect them. Our resulting actions are guided by our understanding of our stakeholders' interests and priorities and the values we share.
Throughout 2020, we conducted public engagement for our PBR process to inform our plans and rate applications for the total water cycle — water, sanitary and stormwater drainage, and wastewater treatment — for the next three to five years.
Have public and stakeholder input inform policy choices, priority-setting for operations and capital programs, performance measurement and rate strategy Provide stakeholders with opportunities to ask questions, express concerns and raise issues with respect to their utility services and proposed rates Maintain positive and productive relationships with stakeholders Inform ongoing public education and communications
Public engagement for the PBR renewal was an iterative process, completed over three phases:
EPCOR must meet performance measures for Water Quality, Customer Service, System Reliability and Optimization, Environment and Safety.
Through engagement, we sought to learn whether there are other aspects of performance that matter to stakeholders, and which performance areas are most important to them.
This input informed our capital and operating plans. We are also recommending slight weighting adjustments in our PBR performance metrics to increase quality (water) and system reliability (wastewater and drainage utilities).
EPCOR is generally seen as a trusted operator that is doing a good job. However, stakeholder groups believe Drainage Services needs a more aggressive plan with greater investment now to reduce the likelihood of failures. The Drainage capital plan includes two new proactive programs to reduce the risk of failures that impact customers and require emergency replacement, as well as substantial investments to implement a city-wide flood mitigation plan and Corrosion and Odour Reduction Strategy.
Through engagement, we sought to understand how stakeholders view the value they get from the money they spend on their utilities today. We also explored what level of investment stakeholders wanted to see in their utilities in the future, and the range of acceptable rate increases to fund these investments.
The rates put forward in our applications in February 2021 considered a range of factors, including revenue requirements to sustain operations and costs to enhance service and reliability.
That said, we recognize that the COVID-19 pandemic has profoundly disrupted economic and social life in our community. We believe that affordable and stable utility costs supports long-term economic recovery. Why we are proposing to introduce the Edmonton Economic Recovery Rebate, which discounts $66 million in Drainage rates, keeping more money in the pockets of all customers.
Stakeholders view the infrastructure risks that EPCOR is managing to be increasing. Although the nature and source of risk varied by group, the consensus among stakeholders is that it would be better to invest now to avoid social and economic consequences later.
To avoid risk, stakeholders support EPCOR investing in these services for longer-term benefits and efficiencies. Many stakeholder groups lean toward smart investment with protecting water, protecting the river, and elevating drainage renewal as top priorities for investment.
The proposed plans EPCOR has put forward will result in the average residential customer bill increasing about $7 per month between 2021 and 2022. About $3.42 of that change will fund new investments in city-wide flood protection, and the corrosion and odour reduction program.
Edmonton's City Plan will serve as a new comprehensive municipal development plan, transportation master plan, and strategic policy document to guide the city as it grows towards a population of two million, and accommodation of 1.1 million jobs.
Stakeholders told us that in addition to having forward-thinking plans for utility infrastructure, it's important to align our work with the City of Edmonton's plans. In developing our rate applications, we have worked to align our plans for water, drainage and wastewater services with the City's vision and values, as well as neighbourhood renewal.
Over the last three years, EPCOR has conducted public engagement on several larger initiatives. Our rate applications incorporate previous engagement from the Drainage Corrosion and Odour Reduction Strategy, the Stormwater Integrated Resource Plan (SIRP) and Gold Bar Integrated Resource Plan (IRP).
