Power310-9473Canmore
Water(403) 609-6400
Drainage
Natural Gas1-800-511-3447Canmore
Phone (in Alberta only): 310-4300Toll-Free (ouside of Alberta): 1-800-667-2345
Hours of operation and mailing address
Phone (403) 609-6400
Hours of operation and mailing address
The Information on this Page Applies to:
We operate the water, wastewater and drainage system in Edmonton under Performance Based Regulation (PBR) which is reflected in the EPCOR Water Services Bylaw and EPCOR Drainage Services and Wastewater Treatment Bylaw. We submit a projected plan for our water, wastewater and drainage systems to City Council as a way to set our future rates, and forecast the important work we must complete to ensure we continue delivering safe drinking water and reliable drainage and wastewater services at a fair rate to Edmontonians.
The PBR provides incentive to EPCOR to find efficiencies and reduce costs while maintaining established performance levels — ensuring accountability for delivering and maintaining reliable services in order to earn a fair return. This is similar to the model used by the Alberta Utilities Commission in regulating some natural gas and electric distribution utilities.
The PBR process is about supporting growth, and keeping fair and affordable rates for customers, while ensuring that reliable operations and maintenance of critical infrastructure is well-managed.
Our rates reflect the cost to provide water service to you based on your use of the water system. We work carefully to ensure new rates are fair and affordable while still addressing some operational requirements and supporting investment that will allow us to continue to provide clean, safe water and reliable service.
On August 30, 2021, our Performance Based Rate Applications were approved by Edmonton City Council. This included:
Public engagement was critical in determining priorities for the PBR. A broad variety of stakeholders gained understanding of the complex, technical topics and helped frame them into real-world impacts and benefits. Then, through online focus groups, opinion surveys, live polling and in-depth interviews, we gathered meaningful input from Edmontonians on acceptable rates and investment priorities.
EPCOR has prepared a reader's guide to summarize the main changes for the next few years. View guide
Learn about the progress made in the 2017 – 2021 PBR period. Read the report that was submitted to the City of Edmonton. Read the report
The rate changes as outlined in the 2021 Water, Wastewater and Drainage applications and as updated in the review process came into effect April 1, 2022.
We operate the water, wastewater and drainage system in Edmonton under Performance Based Regulation (PBR) which is reflected in the City of Edmonton Waterworks Bylaw. We submit a projected plan for our water, wastewater and drainage systems to City Council as a way to set our future rates, and forecast the important work we must complete to ensure we continue delivering safe drinking water and reliable drainage and wastewater services at a fair rate to Edmontonians.
Our rates reflect the cost to provide water service to you based on your use of the water system. We work carefully to ensure new rates are fair and affordable while still addressing some operational requirements and supporting investment that will allow us to continue to provide clean, safe water and reliable service. We have consulted with Edmontonians to get their feedback on acceptable rates and investment priorities.
EPCOR has prepared a reader's guide to summarize the main changes proposed for the next few years. View guide
Our PBR applications are based on the same structure that is currently in place (for 2017 – 2021). Working with City Administration, we proposed to continue the five-year PBR period for Water (2022-2026), while adding a three-year period (2022-2024) for both Drainage and Wastewater Treatment (Gold Bar and the Clover Bar Bio-solids Recycling Facility) to disperse the effort to develop and review these documents across different time spans in the future.
Find out more information regarding the PBR progress report that was submitted to the City of Edmonton. Read the report
The rate changes as outlined in the 2021 Water, Wastewater and Drainage applications and as updated in the review process came into effect April 1, 2022.
We swim in it, skate on it and use it for a wide variety of household needs. Water is essential to life. We work around the clock to ensure you have clean, safe water every time you turn on the tap.Find out more
We asked for your input and found out what was important to you. Find out the results of our engagement process.Find out more
Our planning process will allow us to move important infrastructure projects forward. From flood mitigation, to priority lead service line replacements to the installation of smart meters. Read more
Find out what these changes to our rates will mean for your upcoming residential utility bill.Read more
Your utility needs might be different depending on your business. Find out what this rate application means for commercial customers.Read more
There's a lot of important work that goes into determining rates. Find out more about the rate application process.Find out more
Read more about the PBR process and EPCOR’s long-term planning in our feature story: Striking the Right Balance.Striking the right balance
