Power(780) 412-4500Edmonton
Water(780) 412-6800
Drainage311
Natural Gas1-800-511-3447Edmonton
Manage your account online: Log in
Phone (in Alberta only): 310-4300Toll-Free (ouside of Alberta): 1-800-667-2345
Other contact information
Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
The Information on this Page Applies to:
When your water goes off, we work as quickly and safely as possible to restore service and minimize any flooding. This may include:
One of our employees may visit your home to determine whether the problem originated with the public water lines or your private water line (the portion of the water line that runs from your property line into your home).
If there's a problem in the public water line, a utility crew will repair it. In most cases, you'll be notified when you can turn your water back on.
Is the problem located on your property? Learn more about property owner responsibilities.