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Being prepared for power outages will help you to reduce inconveniences and potential risks. 

How to prepare

Ensuring you and your family stay safe during a power outage only takes a short series of steps. Follow them to stay safe when the power's out.

When the power's out

Knowing what to do after the power's restored is just as important as being prepared before an outage. Here's what to do.

When the lights come back on

What to do before a power outage

  1. Create a preparedness plan for you and your family.
    Make sure everyone is familiar with it. The plan should include what to do in case the power is out for an extended time.
  2. Prepare a list of emergency phone numbers.
    Include fire, police, ambulance and our power trouble phone number so you can report any outages.
  3. Secure your home.
    • Ask a neighbour to keep an eye on your home if you're going to be away on vacation.
    • Keep an additional battery for your home security system on hand.
    • If you need to leave your home during an outage, turn off all appliances, electronics, lights (except one inside and one outside) and other heat producing devices. Take a flashlight and spare batteries with you to make your return home safer.
  4. Protect your electronics.
    Use surge protectors for your computers, TVs, etc.
  5. Have an emergency kit handy.

    Make sure it's easily accessible in the dark. The kit should be well-stocked and all equipment should be in good working order. Visit the City of Edmonton's website for more information on how to prepare for emergencies.

Emergency kit essentials

Stock your emergency kit with the essentials you'll need for 72 hours, plus additional supplies for lengthy outages, including:

  • Important telephone numbers
  • Flashlights and batteries
  • Candles, matches, and candleholders
  • A battery-powered radio
  • A battery-powered clock
  • Canned food
  • Bottled water
  • Warm clothes and blankets
  • First-aid kit
  • Important medications (check for expiry dates)
  • Portable stoves, lamps, and other camping equipment (store them and their fuels in a shed or garage separate from your house)
  • If you have a fireplace, keep a stock of firewood nearby

Important reminders

  • If you have an electric garage door opener, locate the emergency release handle and learn how to operate the door without power.
  • Don't use barbecues, portable generators or propane/kerosene heaters indoors.
  • Check your emergency kit at least once a year to make sure it still fits your needs, and to replace batteries with fresh ones.
  • Prepare for power outages by printing off our power outage checklist and keeping it with your emergency kit.

What to do during a power outage


Power outages 101: your complete checklist

  1. Find out if the power failure is limited to your home.
    If your neighbours still have power, check your circuit breaker panel or fuse box.
  2. Call our power emergencies phone number.
    Tell us about the outage and if it's affecting more than just your home. Give us as many details as possible so we can dispatch the right crews and equipment to the right location.
  3. Turn off heat-generating appliances (including home computers) and unplug personal devices.
    This minimizes the risk of fire when service is restored.
  4. Don't turn off refrigerators or freezers.
    Only open the doors when absolutely necessary. A full freezer will keep food frozen for 24 to 48 hours if the door stays closed.
  5. Turn off all lights except one inside your home and one outside.
    Both lights will let you and our crews know when the power is back on.

Safety first

  • Never go near or touch a fallen power line.
    Always assume that a line or anything it's in contact with is energized.
  • Keep yourself and others at least ten metres (33 feet) away from a fallen power line.
    Don't try to remove debris around the line.
  • If you see a fallen power line, report it.
    Tell us the exact location by calling our power emergencies phone number or 911.

What to do when the power comes back on

  • Turn on only the most essential appliances.
    Give the electrical system a chance to stabilize. Wait 10 to 15 minutes before reconnecting other appliances.
  • Check your fridge and freezer.
    Ensure that they're back on.
  • Reset.
    Reset your clocks, timers, and alarms.
  • Replace any items you used from your emergency kit.
    Be prepared for future outages.