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Phone: 1-800-383-0834Email: mywater@epcor.com
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We work around the clock to make sure your drinking water is safe and clean.
Throughout the water treatment process, your drinking water takes 7 to 15 hours to be clarified, filtered and disinfected. Our water quality testing lab tests and adjusts for more than 300 parameters so we can provide you with the best drinking water for safety, color, smell and taste. Our drinking water meets or exceeds all of the requirements set by provincial standards and Health Canada's Guidelines for Canadian Drinking Water Quality.
Edmonton has been a Canadian leader in drinking water quality for decades. In 2019, the American Water Works Association named Edmonton's drinking water the best tasting in North America.
There are no measurable levels of lead in drinking water when it leaves our water treatment plants. But lead may be found in tap water for those homes with lead pipes or if there are lead plumbing components or fixtures inside your home.
More than 98% of homes in Edmonton have water lines made of other materials like copper, iron or plastic. About 4,400 homes built before 1960 still have lead service lines, as it was a material available to homebuilders at that time. With our Lead Management Program, we're working with homeowners to remove lead service lines.
Find out about EPCOR's Source Water Protection PlanFind out more
As snow melts and flows into the North Saskatchewan River, it brings with it large quantities of sediment containing decomposing vegetation and other organic materials washed off the land.
During spring runoff, sediment, vegetation and other organic materials give the water a musty or earthy smell. We prepare for spring runoff in advance by adjusting our treatment process to neutralize odours; however, you may still notice a temporary change in the smell or taste of the drinking water.
The timing of spring runoff depends on the weather and temperature. While we don't know exactly when spring runoff will occur each year, we're always prepared for when it does. We adjust our water treatment process by adding powdered activated carbon in the first stage of water treatment. The activated carbon helps remove odour-causing compounds and is then removed by sedimentation.
Other than a slight odour or taste during spring runoff, you shouldn't notice any changes to your water's appearance. If you do, or you notice a change you think is unrelated to spring runoff, please contact us at (780) 412-4500.
Find out more about spring runoff in Edmonton's North Saskatchewan River.
Adding lemon slices to your water is a great way to neutralize any odour along with store-bought carbon filters.
Here are some of our other recommendations:
We consistently meet and out-perform all water quality requirements set by provincial standards and Health Canada's Guidelines for Canadian Drinking Water Quality.
Source water enters our water treatment plant, where it's then:
