Manage your account online:
Phone (in Alberta only):
310-4300Toll-Free (outside of Alberta):
Other contact information
Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
The Information on this Page Applies to:
While the rates below apply to all of our customers, they most commonly apply to seasonal customers who request water and meter connections and disconnections.
Want us to test your EPCOR meter? We'll make sure it's operating within prescribed standards.
We can repair or replace damaged water valves, meters, remote meter reading devices or other EPCOR equipment or appurtenances that are located on a customer's property.
Applicable if you miss a scheduled appointment with an EPCOR representative.
Applicable if one of our representatives misses a scheduled appointment with you without giving reasonable notice.
Applicable if you don't allow us access to read your meter for a six consecutive months.
Applicable to all of our customers who obtain water service through fire hydrants.
Applicable if you obtain water at a site during the construction period, prior to the premises going into account for billing.
*Rates are payable in advance. No refunds.
Applicable if you request a water service to be turned on or off (excludes turn-on related to non-payment on account).
Applicable if you require water service to be turned on after we've turned it off due to account non-payment. Account application fees will apply.
Applicable if you live within the City of Edmonton and receive standby water service to your private fire protection installation.
These rates are applicable if you obtain water from a truckfill site within the City of Edmonton municipal boundaries.
Future rates will be as follows starting April 1 of each respective year:
The new rate:
Based on our customer data over the years, the average residential household uses approximately 16 m3 of water per month. Starting on April 1, 2017, given that average usage, the
new rate change will equate to nearly $5.00 more per month per household.
If you have questions about this rate change, please contact us at
For historical details on truckfill usage by location, contact
Applicable if you require a meter reading on a date other than when it's normally scheduled to be read that month.
Applicable if we must complete your monthly water meter read in person.
Applicable if you would like a new water meter when your current meter is not up for retirement.
Please do not use, alter, change or repair any EPCOR assets, such as a water valve or hydrant. This charge is applicable if a customer damages or tampers with one of our assets.
Applicable if we make a service call to thaw your frozen water service.