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​Some of our services are provided at an extra cost. Please see the drop downs below for more information about these special rates and fees.

Meter installation or removal

​While the rates below apply to all of our customers, they most commonly apply to seasonal customers who request water and meter connections and disconnections.

Up to 25mm meter $200
40mm to 75mm meter $300
Over 75 mm meter actual cost
Seasonal meters actual cost
Meter tests

​Want us to test your EPCOR meter? We'll make sure it's operating within prescribed standards.

Up to 25mm meter $160
40mm to 75mm meter $225
Over 75mm meter actual cost
​Seasonal meteractual cost​
Damage repair charges

​We can repair or replace damaged water valves, meters, remote meter reading devices or other EPCOR equipment or appurtenances that are located on a customer's property.

Damage repair charge actual cost
Customer missed appointment charge

Applicable if you miss a scheduled appointment with an EPCOR representative.

Per missed appointment $35.00
EPCOR missed appointment credit

​Applicable if one of our representatives misses a scheduled appointment with you without giving reasonable notice.

Credit to customer per missed appointment $35.00
Access denied charge

​Applicable if you don't allow us access to read your meter for a six consecutive months.

Per month $35.00
Hydrant permit charge

​Applicable to all of our customers who obtain water service through fire hydrants.

Hydrant application fee, annual, per permit $85.00
Hydrant meter service charge, per month $50.00
Consumption charge, per m3 $2.0586​​ (the multi-residential rate for consumption of 0 to 100 m3
Construction service charge

​Applicable if you obtain water at a site during the construction period, prior to the premises going into account for billing.

Construction service charge* $0.44/$1000 of construction cost

*Rates are payable in advance. No refunds.

​​Water Service turn-off/turn-on charge

Applicable if you request a water service to be turned on or off (excludes turn-on related to non-payment on account).

  During regular hours  Required outside regular working hours​ Required within 48 hours of request​
Turn off and turn on $110 $160​ $240​
Water service turn-on after turn-off for non-payment charge

​Applicable if you require water service to be turned on after we've turned it off due to account non-payment. Account application fees will apply.

During regular hours, per site visit $60
Required outside regular working hours, per site visit $80
Required within 48 hours of request, per site visit $120
Fire protection service charges

​Applicable if you live within the City of Edmonton and receive standby water service to your private fire protection installation.

Fixed monthly service charges

Fire Line Service Size Monthly Charge
50 mm $2.28
100 mm $11.87
150 mm $25.72
200 mm $47.00
250 mm $74.21
300 mm $117.41
Truckfill service charge

​These rates are applicable if you obtain water from a truckfill site within the City of Edmonton municipal boundaries.

Current rates

Account application fee $35.00
Consumption charge, per m3 $4.00

Future rates will be as follows starting April 1 of each respective year:

​Year Rate (per m3)​ Rate (per 100 gallons)​
​2019 ​$2.95 ​$1.12
​2020 ​$3.45 ​$1.31
​2021 ​$4.00 ​$1.51


The new rate:

  • Reflects the true cost of the service. We analyzed the true cost of servicing the truckfill sites and found the price customers were paying for the service was much lower than the cost to provide the service. The true cost to provide the service is $4.00/m3 as truckfill sites require a great deal of regular maintenance to ensure the sites are safe and well maintained. This $4.00/m3 charge was approved in our rate application. 
  • Is comparable to the rate for similar service in surrounding areas. The average residential and commercial rates for truckfill sites in areas surrounding the City of Edmonton are $3.92/m3 and $4.19/m3, respectively. 
  • Will be phased in over a 4-year period for a more gradual transition into the new rates.

What does this mean for the average residential truckfill customer?

Based on our customer data over the years, the average residential household uses approximately 16 m3 of water per month. Starting on April 1, 2017, given that average usage, the new rate change will equate to nearly $5.00 more per month per household

Contact us

If you have questions about this rate change, please contact us at (780) 412-4500.

For historical details on truckfill usage by location, contact

Off-cycle meter read charge

Applicable if you require a meter reading on a date other than when it's normally scheduled to be read that month.

Per off-cycle meter read $12.52
Non-standard meter read

​Applicable if we must complete your monthly water meter read in person.

Per non-standard meter read $15.20 per month
Non-standard meter installation

Applicable if you would like a new water meter when your current meter is not up for retirement.

Per meter replacement $200
Tampering charge

Please do not use, alter, change or repair any EPCOR assets, such as a water valve or hydrant. This charge is applicable if a customer damages or tampers with one of our assets.

Tampering charge $250 plus actual cost
Thawing frozen service charge

Applicable if we make a service call to thaw your frozen water service.

First visit no charge
Second visit $300 per hour
Service Connection Fees