Power310-9473Strathmore
Water(403) 934-9440
Drainage
Natural Gas1-800-511-3447Strathmore
Phone (in Alberta only): 310-4300Toll-Free (ouside of Alberta): 1-800-667-2345
Hours of operation and mailing address
Phone (403) 934-9440Fax (403) 934-0085
The Information on this Page Applies to:
As a retailer and wires company in Alberta, EPCOR buys energy from the competitive wholesale market and delivers it to your home or business.
Albertans can choose between a competitive energy retailer with a fixed or variable rate, or the regulated rate option (RRO). The RRO reflects the current market price wire companies like EPCOR, pay for electricity and can change month to month based on the competitive market conditions in which electricity is purchased.
Albertans who have not signed a contract with a retailer are on the regulated rate option (RRO) for electricity. In Edmonton, EPCOR provides the regulated services for electricity.
Albertans can choose between a competitive energy retailer with a fixed or floating rate, or the regulated rate, which reflects the current market price and can change month to month. The regulated rate is also called the Regulated Rate Option (RRO).
The Government of Alberta passed legislation under the Regulated Rate Option Stability Act that implemented a temporary price ceiling of 13.5 ¢/kWh on the Regulated Rate Option (RRO) from January - March 2023.
The GOA legislation requires RRO providers (including EPCOR) to recover the actual cost of the electricity above the price ceiling and these amounts will be applied to RRO customer bills from April 2023 – December 2024. The electricity charge for those months on RRO bills will include a deferral amount and the current market rate for the billing period.
For more information about the RRO market and the deferral rate, please visit our Rates, Tariffs and Fees page.
For more information about the Government of Alberta’s policies, please visit Affordability Action Plan.
If you are an RRO customer, you may see the rate you pay for electricity change from month to month based on supply and demand in the electricity marketplace.
When it comes to power, we understand that not everybody wants to be on a contract. Our Regulated Rate Option (RRO) and Default Supply are like the traditional month-to-month method of paying for electricity. The regulated rate changes month-to-month, and how much you pay for power depends on a number of factors, including how much we pay for power — and how much you use.
Based on a rate-setting plan approved by the Alberta Utilities Commission, we buy electricity four months in advance to help stabilize and potentially lower prices for our customers. The further out we're able to purchase electricity, the less costly the electricity.
The RRO rate on your bill will change each month, and can increase, decrease, or stay the same based on market conditions such as supply and demand, and seasonal temperatures. Read more about residential electricity rates.
Electricity supply is affected by:
Electricity demand is affected by:
You can reduce the impact of RRO rate changes by:
To be eligible for the RRO, you need to:
For more information on Alberta electricity rates and how electricity is governed in Alberta, please visit:
Sign up to start your residential or commercial power service.
View the regulated electricity rates and fees for residential power service.
View the regulated electricity rates and fees for commercial power service.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
