Manage your account online:
Phone (in Alberta only):
310-4300Toll-Free (outside of Alberta):
Other contact information
Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
The Information on this Page Applies to:
Use these online forms to submit connection requests for new builds/developments, established neighbourhoods, and renovations within Edmonton including:
Simplified water and drainage application checklist to make sure you have everything you need to apply for service.
Water and Drainage Customer Connection Guide for guidance on how to successfully request services.
Understand the process from start to finish.
Apply for Water and Drainage
Simplified power application checklist to make sure you have everything you need to apply for service.
Power Customer Connection Guide for guidance on how to successfully request services.
Understand the process from start to finish, including timelines to energization.
Apply for Power
During periods of high site traffic, you may be placed in a queue before entering My Account. If this happens, log in to My Account or
Create a profile, then select the "For Builders & Developers" tab.
Understand the processProject statusGuides, checklists, forms and permitsFAQs