Power
Water
Drainage(780) 412-4500
Natural Gas1-800-511-3447Edmonton
Manage your account online: Log in
Phone (in Alberta only): 310-4300Toll-Free (outside of Alberta): 1-800-667-2345
Other contact information
Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
The Information on this Page Applies to:
Starting in fall 2023, EPCOR will begin installing water meter reading devices‒also called Advanced Metering Infrastructure or AMI‒on most water meters in Edmonton. These devices will remotely provide accurate, timely water consumption information in a safer and more environmentally-friendly way.
Your AMI device will look like one of these set-ups, depending on the type of water meter currently installed in your home:
Unlike power meters, water meters are located inside homes and properties, usually in the basement. Customers will need to schedule appointments with our installation provider, Neptune Technology Group, to install the devices on the water meter inside their home. These installations will happen from 2023 to 2025. The installations are being done by zone throughout the City of Edmonton. View the map below to see when installations in your neighbourhood will begin.
When installations are starting in your neighbourhood, you will receive the following:
Advanced Metering Infrastructure (AMI) is an automated meter reading technology that is now an industry standard for efficient meter reading for many utility providers. These devices will gather water usage data automatically without the need for EPCOR to enter your property each month to obtain a read.
Most EPCOR customers will be getting the new AMI devices in their homes or business by 2025. We will notify property owners when their installation period is set to begin, or you can view the map above to see when installations will begin in your area.
An AMI meter reading device will be installed in your home or business. The device connects to your water meter and sends data to our EPCOR billing system through a low frequency radio signal using the system already in place with our electricity meters.
Most water meters currently installed in homes and businesses in Edmonton are part of an aging meter reading system that is reaching the end of its lifecycle and due for replacement. AMI infrastructure is also quickly becoming the industry standard for water meters across North America to increase efficiency and operations and provide additional insight into water usage.
There are no out-of-pocket costs to customers for the new AMI devices or installation.
Water meters with AMI reading devices are EPCOR’s standard water meter for the City of Edmonton. Customers who choose not to have an AMI device installed on their property will have to pay fees associated with non-standard equipment and a monthly meter reading fee.
EPCOR has hired Neptune Technology Group to complete the AMI device installations. Since most water meters in Edmonton are located in the customer’s basement, customers will need to book an appointment online through Neptune to complete the installation in their home.
EPCOR will send out a notification through your bill one month before installations are beginning in your area. You can also view the map above to see which zone your neighbourhood is in and when installations will start. Customers will receive detailed instructions from our installation provider, Neptune, about how to book your appointment.
Your water service will stay on during installation unless we need to replace or repair your current water meter.
We take your privacy very seriously. Identifiable customer information like your name, address, account number, etc. is not stored within the meter — only your water consumption data and a unique code that identifies the transmitter is stored. To provide further security, data is encrypted before it is sent to us. Our water AMI devices will share information through the same system our electricity meters use, which uses encryption technology used by many Canadian financial institutions.
