Power
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Drainage(780) 412-4500
Natural Gas1-800-511-3447Edmonton
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Phone (in Alberta only): 310-4300Toll-Free (outside of Alberta): 1-800-667-2345
Other contact information
Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
The Information on this Page Applies to:
The power meter at your home or business records and stores the number of kilowatt-hours of electricity you use. Advanced power meters encrypt this usage data and transmit the information directly to us, which means we get a daily power meter reading in just seconds.
With the advanced metering system we don't need to access your property to read your power meter, but meter readers may still need to access your home to read your water meter and for occasional maintenance and safety inspections.
Our city continues to grow at a rapid rate and we need to manage our electricity infrastructure to keep up. A modernized metering system helps us reduce operating costs, increase the reliability of the electricity services we provide, and enable us to serve you more effectively in the coming years.
Benefits of advanced power metering include:
The advanced power meters installed in Edmonton comply with all of the electricity measurement guidelines put forward by Measurement Canada.
Measurement Canada is responsible for ensuring the integrity and accuracy of measurement in the Canadian marketplace. They develop and administer the laws and requirements governing measurement; evaluate, approve and certify measuring devices; and investigate complaints of suspected inaccurate measurement.
Measurement Canada also tests sample meters of every make and model of meter prior to allowing them to be sold and installed in Canada. They also maintain a rigorous accreditation program that includes testing of any new or modified meter specification as well as regular audits of manufacturing facilities such as the one used by Landis+Gyr and EPCOR’s power meter lab. The Notice of Approval for the advanced meter to be used at your location can be found on Measurement Canada’s website: AE-2041 approval.
Read more about Measurement Canada's guidelines and testing programs.
The information is used to provide timely and accurate data to your retailer for your bill is simply improved. Other information we'll be collecting will aid in providing safe, reliable electricity. This can include power outage/restoration information, voltage, tampering indicators, etc.
We complete visual inspections throughout the City of Edmonton on an ongoing basis.
If there's a safety concern with your meter socket or wiring, you'll receive a letter from us notifying you of the repairs needed. Follow the instructions on the letter and we'll help you get your electrical facilities up and running safely again.
Advanced meters notify us if it has been tampered with in any way. This is done remotely over the same network the meter reads are sent over.
We take your privacy very seriously. At no point is identifiable customer information (i.e. name, address, account number, etc.) stored within the meter — only your electricity consumption and a unique code that identifies the transmitter is stored. To provide further security, this data is encrypted before it's transmitted to us. It's the same encryption technology that many Canadian financial institutions use.
And don't worry. The only information contained within the meter is the unique transmitter code and electricity usage for that meter.
We currently install advanced meters as its standard power meter within the City of Edmonton. If you choose not to have a standard meter installed at your location, a non-standard meter that doesn't have the capability to remotely communicate with us may be installed for eligible customers.
Read more about the opt-out program and customer eligibility.
The authority to install, exchange and remove an EPCOR electricity meter is granted under the Electricity and Gas Inspection Act (Section 40) and Electricity and Gas Inspection Regulations. For more information please see the EPCOR Distribution Connection Service Terms and Conditions and Measurement Canada.
