EPCOR has plans in place to manage disruptions or emergencies, and we are committed to providing reliable utility services to the communities that count on us. We continue to closely monitor the COVID-19 outbreak, and will provide further updates on customer service impacts.
Updated: June 19, 2020
Effects of the COVID-19 pandemic created many challenges, including impacts to individuals and businesses whose incomes were disrupted. In partnership with the Government of Alberta and the municipalities we serve, residential, small commercial and farm customers who experienced difficulties paying their utility bills had the option to defer paying their electricity bill (across Alberta) and their water bill (in Edmonton) for up to 90 days with no late fees.
The 90 day deferral period ended on June 18, 2020.
If you deferred your bill, here is some important information.
How we will work with you
- We reached out to customers before the end of the deferral period to help them make payment arrangements to manage any outstanding amounts.
- We also reached out to customers who previously made payment arrangements to confirm that those arrangements still work for them.
- Customers who already set up payment arrangements will see those continue or come into effect without needing to contact EPCOR again.
- Customers who we are unable to reach, will automatically see their outstanding balance divided into 10 equal monthly installments leading up to June 18, 2021.
- While you'll see the total amount owing on your bill, you will want to ensure your payment includes the repayment amount, in addition to your new monthly charges (the amount appearing on the "New charges" line of the first page of your bill) on or before the due date.
- If you have questions regarding your account or payment arrangements, contact us at 310-4300.