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Phone: 1-800-383-0834Email: mywater@epcor.com
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The Information on this Page Applies to:
EPCOR has plans in place to manage disruptions or emergencies, and we are committed to providing reliable utility services to the communities that count on us. We continue to closely monitor the COVID-19 outbreak, and will provide further updates on customer service impacts.
Updated: June 19, 2020
Effects of the COVID-19 pandemic created many challenges, including impacts to individuals and businesses whose incomes were disrupted. In partnership with the Government of Alberta and the municipalities we serve, residential, small commercial and farm customers who experienced difficulties paying their utility bills had the option to defer paying their electricity bill (across Alberta) and their water bill (in Edmonton) for up to 90 days with no late fees.
The 90 day deferral period ended on June 18, 2020.
If you deferred your bill, here is some important information.
To help protect the health and safety of our employees, customers, and the public during the COVID-19 pandemic, we've made necessary changes to in-person services we provide. The following services have been suspended or postponed until further notice:
You can still count on us for essential in-person customer services, including responding to emergency sewer backup calls, notifications to customers impacted by an emergency utility interruption, and water meter installations at new locations. For your safety and ours, we'll be implementing additional distancing protocols during those visits and we ask customers to take precautionary measures by maintaining a safe, two meter distance from the crew.
During these challenging times, we don't want you to worry about your utility services so we have a number of online tools and resources available to help you.
Many organizations are responding to the COVID-19 outbreak, causing phone systems across the province to become strained. If you need to contact us regarding regular account services, we encourage you to log into My Account to avoid any delays you may experience calling our customer service center. Here are some of the things you can do in My Account:
In Edmonton, stay informed about outages in your area with our power outage and water outage maps.
You can also sign up for power outage alerts to get the most up-to-date power outage information sent directly to your phone.
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