Read the Authorized Withdrawal
terms and conditions.
Equalized Payment Plan
Our Equalized Payment Plan (EPP) averages your utility costs over a 12-month period so you pay an equal amount each month. That way, you'll always know in advance how much your monthly bill will be, making budgeting easier.
Once a year, you'll receive a 'settle-up' bill that compares your actual charges to your payments. If you've paid more than your actual costs, your account will be credited. If you've paid less, that balance will be added to the equal payment amount due on your 'settle-up' bill.
On the EPP, your budget amount may change once a year due to changes in your home. For example, adding appliances will change how much energy you consume. If your consumption changes a lot, your budget amount may be recalculated. Watch your bill messages for notices of any changes to your plan.
You can apply online for Automatic Withdrawal and the Equalized Payment Plan.
Alternately, you can follow these steps:
- Print and complete the payment option form. Please ensure that you've selected the correct type of service. Always keep a copy for your records.
- If you request Automatic Withdrawal, attach a blank, personalized cheque marked "VOID". If you don't have a cheque, you can have your bank complete and verify the required account information on the application form.
Mail or fax the application and void cheque to our office.
Important: Please ensure that your current utility bill is paid in full at the time you enroll. If the Automatic Withdrawal is selected, continue to make payments in your usual manner until the "BANK WITHDRAWAL" message appears on the remittance portion of your bill.
Keeping your payment option in good standing
Your payment will be withdrawn from your bank account on the due date of your utility bill. This will be confirmed in a message displayed on your bill. You must have sufficient funds or bank approved overdraft protection available in your bank account at least 2 business days before and after your due date to avoid a non-sufficient funds (NSF) charge.
If your banking information changes
Simply provide us with your new banking information in writing at least 5 days prior to your next payment withdrawal date. Make sure to include a voided personalized cheque that displays your account numbers and the name of your account. We'll take care of the rest.
About fair competition
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit
ucahelps.alberta.ca or call
310-4822 (toll free in Alberta).