Power
Water
Drainage
Natural Gas
After-Hours Emergencies
Phone: (705) 445-1800 option 7
Customer Service
Phone: (705) 445-1800Hours: Monday to Friday, 8:30 a.m. – 4:30 p.m.
Other contact information
Contact our billing department at(705) 445-1800
Automatic Withdrawal is available to all residential and commercial customers. Once enrolled, you'll continue to receive a utility bill each month.
You can change banking information or cancel pre-authorized payment at any time with 5 business days' notice.
To pay your bill automatically from your bank account, you have the following options:
Please download and complete our pre-authorized payment form and email it to customercare.ontario@epcor.com.
Drop off your completed pre-authorized payment form and void cheque into our drop-box located outside our Collingwood office. The form is also available for pick-up or drop-off at the front door of the office - please note that the office is open by appointment only.
Visit our office at:
We can set up automatic payment withdrawal based on one of 2 available plans. Choose one that best suits your needs:
We will withdraw an equal monthly payment from your bank account on your choice of the 1st or 15th of the month. Payments are a fixed amount based on your residence's previous 12 months consumption. Your monthly invoice will show the balance of your account. All accounts are reviewed in August and, if necessary, adjusted. At this time, any outstanding balance will be automatically deducted from your account to bring it to zero. If we owe you, we will credit your account. The program is available anytime throughout the year.
We will automatically deduct the exact amount owing on your bill from your bank account each month. Your bill will be sent to you as usual approximately 2 weeks before the due date.
