Power
Water
Drainage(780) 412-4500
Natural Gas1-800-511-3447Edmonton
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Phone (in Alberta only): 310-4300Toll-Free (outside of Alberta): 1-800-667-2345
Other contact information
Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
We work around the clock to make sure your drinking water is safe and clean.
Throughout the water treatment process, your drinking water takes 7 to 15 hours to be clarified, filtered and disinfected. Our water quality testing lab tests and adjusts for hundreds of parameters so we can provide you with the best drinking water for safety, colour, smell and taste. Our drinking water meets or exceeds all of the requirements set by provincial standards and Health Canada's Guidelines for Canadian Drinking Water Quality.
Edmonton has been a Canadian leader in drinking water quality for decades. In 2019, the American Water Works Association named Edmonton's drinking water the best tasting in North America.
Find out about EPCOR's Source Water Protection PlanFind out more
As snow melts and flows into the North Saskatchewan River, it brings with it large quantities of sediment containing decomposing vegetation and other organic materials washed off the land.
During spring runoff, sediment, vegetation and other organic materials give the water a musty or earthy smell. We prepare for spring runoff in advance by adjusting our treatment process to neutralize odours; however, you may still notice a temporary change in the smell or taste of the drinking water.
The timing of spring runoff depends on the weather and temperature. While we don't know exactly when spring runoff will occur each year, we're always prepared for when it does. We adjust our water treatment process by adding powdered activated carbon in the first stage of water treatment. The activated carbon helps remove odour-causing compounds and is then removed by sedimentation.
Other than a slight odour or taste during spring runoff, you shouldn't notice any changes to your water's appearance. If you do, or you notice a change you think is unrelated to spring runoff, please contact us at (780) 412-4500.
Find out more about spring runoff in Edmonton's North Saskatchewan River.
We take pride in providing safe and clean drinking water to Edmonton and surrounding areas. There is no measurable levels of lead in drinking water when it leaves our water treatment plants. But concentrations of lead may be found in tap water if homes have a water service line made from lead. It’s also possible that lead may be present in lead plumbing and fixtures inside your home. If you’re unsure whether or not your home has a lead service line, we can help you with that. Simply follow our 3-step testing process to better understand your home’s service material.
If you'd like more information on our lead management program or to request a water sample you can contact us:
