Understand the Process

 New builds and renovations

1. Complete the online application form

This will help us estimate the costs involved in connecting your new or upgraded service. You will need to provide the following with your application:

• Plan Submission Checklist​
  
• Site Servicing Plan
• Site Lot Grading Plan (if required)
  
• Stormwater Management Plan (if required)

You may also wish to include the following:

• Utility Right of Way documents
• Restrictive Covenants documents
• Land Administration agreements 

2. Review and ​​estimate 

During this stage we will:

• Appoint an EPCOR representative to be your main contact
  
• Provide you with your project's tracking number
  
• Provide approval or recommend changes to your site plan
  
• Prepare and send you a cost estimate for your review
  

3. Approve the e​stimate

During this stage, you will:

• ​Send your payment by EFT
  

4. Schedule construction 

During this stage, we will send you a notification email with this information:

• Notify you that construction is being planned
• Notify you that construction is scheduled
• Provide a milestone notification (actions to complete prior to construction)
  

6. Construction is ​​underway

(Typically takes 3​ - 5 days)

• During construction, please do not schedule work that may interfere with EPCOR's construction to ensure quicker completion.
  

7. Construction is comple​te

• Restoration work will be completed within 2 - 4 weeks. Please ensure access to th​e site is maintained.
  
• EPCOR will reconcile the construction costs within 30 days and provide a final invoice.​​
  

 New builds and renovations

Looking to connect a new or upgraded electrical service to the electricity grid? Here's what you need to know to get started.

1. Complete the online application form

(at least 4 months prior to your desired energization date)

This will help us estimate the costs involved in connecting your new or upgraded service to the electrical grid. You will need to provide the following with your application:

• Estimate of total power (demand load) that will be used at the location.
• Final electrical and mechanical site plans
• Third-party authorization form

2. Quote and preliminary design

(up to 4 week​​s)

During this stage we will:

• Appoint an EPCOR representative to be your main contact.
• Provide you with your project's tracking number.
  Note: If you haven't already submitted them, we may request detailed electrical, mechanical, architectural and landscaping plans.
• Your EPCOR representative may ask to meet you on site to review your plans.
• Inform you of the Service Entry Point for your project (the point where EPCOR's infrastructure meets your property line).
• Provide approval or recommend changes to your electrical site plan.
• Prepare and send you a preliminary design and cost estimate for your review.
• If you're applying for a primary metered service, your EPCOR representative will inform you of the process and timelines.

3. Approve the quote

During this stage, you will:

• Send us your signed acceptance and payment (if required) so we can start the detailed design.
• Apply to the City of Edmonton for an electrical service permit.

4. Detailed design

(typically up to 4 w​​eeks, not including external approvals)

During this stage, you will:

• Provide us an electronic copy of your City of Edmonton electrical permit. Once we have this information, the Site ID for your project will be created and you can apply for a power service with your chosen electricity retailer.
• Be responsible for all civil work on private property, including obtaining any required permits, approvals and utility locates.
• Keep us informed of any changes to your desired energization date.

During this stage, we will:

• Finalize design details, order materials and seek the necessary external approvals for work on City of Edmonton property (Utility Line Assignments, etc.).
• If your project requires more detailed design or approvals, we will keep you informed of our progress and potential delays to your project's desired energization date (i.e. delivery of materials, external approvals, etc.).

5. Schedule construction

• For residential service upgrades only, EPCOR will supply 30m of cable, coiled at the Service Entry Point. After you complete the installation on private property and pass your electrical service inspection, skip to step 7.

During this stage, you will:   

• Provide us an electronic copy of your passed final City of Edmonton electrical service inspection report.
• Ensure your site is ready for energization (see site inspection form for more information).
• Keep us informed of any changes to your desired energization date.
• Contact your chosen energy retailer to apply for power service.

During this stage, we will:

• Perform a site ready check to confirm completion of work and assess the site to make sure our crews are able to access the necessary electrical equipment.
• After your site is deemed ready, your project will be scheduled for completion and we will strive to energize your site within 6 weeks.
• Assess impacts to other customers in the area and arrange for any outages, if necessary.
  

6. Site is energized

(typically​​ takes 3-5 days)

• Your retailer of choice notifies EPCOR to energize your electricity meter.
• We install the meter and start delivering power to your site.​