What you need to know about our planned construction projects
Construction sites can be dangerous places. Equipment and materials will also be stored near the construction site. Please do not let anyone, especially children, enter the work area. If you see anyone playing around the work site or vandalizing materials or equipment, please contact our contractor immediately. Barricades are set up for your protection and the protection of our workers. It is illegal to move these barricades at any time.
If there is a planned construction project near your property, you will receive a written notice hand-delivered to your door before construction begins. This notice will include specific details about how our project will affect your water services and the contact information of our contractor and an EPCOR representative should you have any questions.
If you are in the area of our of our planned construction projects, the construction notice delivered to your door will contain contact information for both our contractor and the EPCOR Representative for the project. Additionally, signs will be posted throughout the construction area with the contact information of our contractor and the EPCOR Representative.
Temporary water services
You may experience a water outage during a planned construction project.
If your water service line is going to be disconnected for any more than 8 hours, a temporary water supply will be connected to your house. To connect the external water line, our contractor will need indoor and outdoor access to your home. Once connected, we will check to make sure the water supply is secure and functioning properly. There will be no water consumption charge for water provided through the temporary water line. You will only pay the monthly basic charges for water supply and the water consumption provided by regular metering service.
If your water service is going to be temporarily shut off, you will receive a written notice delivered at least 24 hours in advance of the shutdown. Water service will be restored within eight hours.
Here's how to prepare for planned and unplanned water outages
Our planned construction projects can interrupt vehicle and pedestrian traffic in the area. Road closures will be clearly marked with signage and barricades to keep our workers and the public safe. Road or alley access, on-street parking, garage access, and property access may be limited during the construction period. There may be parking restrictions during construction. If required, parking passes will be provided by our contractor.
Emergency access will be maintained at all times
If your garbage is normally collected from the alley, during the construction period garbage pick-up will be moved to the front street. The garbage collection schedule will remain the same. Pick up on the street will continue until the alley is paved and barricades are removed. If you require assistance to move your garbage from the alley to the front street, please call our contractor (contact information will be included with construction notice).
You may hear construction noise and experience vibrations. In order to minimize disruption to you, our contractor will follow the City of Edmonton Noise Bylaw #14600, which permits noise from construction activity between the hours of 7 a.m. and 9 p.m. Monday to Saturday and from 9 a.m. to 7 p.m. on Sundays and statutory holidays.
Lawns or boulevards that were disturbed as part of our construction will be restored with grass seed or sod, in accordance with the City of Edmonton's landscaping requirements. Our landscapers will provide you with instructions regarding the care of this seed or sod, as required. If construction is taking place late in the year (e.g. October), please be advised that this restoration may be completed the following spring, when conditions are suitable. Afterwards, the affected streets, alleys and sidewalks will be restored.
Frequently asked questions