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​We work hard to provide clean and safe water. Throughout the year—primarily April to October—we undertake a large number of planned water system upgrades throughout Edmonton so you continue to receive reliable water services. Each project is a part of an ongoing infrastructure program designed to enhance system reliability, coordinate the City's construction activity and/or extend the life of existing water mains. 

​What you need to know about our planned construction projects

Safety

Construction sites can be dangerous places. Equipment and materials will also be stored near the construction site. Please do not let anyone, especially children, enter the work area. If you see anyone playing around the work site or vandalizing materials or equipment, please contact our contractor immediately. Barricades are set up for your protection and the protection of our workers. It is illegal to move these barricades at any time.

Construction notices

If there is a planned construction project near your property, you will receive a written notice hand-delivered to your door before construction begins. This notice will include specific details about how our project will affect your water services and the contact information of our contractor and an EPCOR representative should you have any questions.

Contact information

If you are in the area of our of our planned construction projects, the construction notice delivered to your door will contain contact information for both our contractor and the EPCOR Representative for the project. Additionally, signs will be posted throughout the construction area with the contact information of our contractor and the EPCOR Representative.

Temporary water services

You may experience a water outage during a planned construction project.

If your water service line is going to be disconnected for any more than 8 hours, a temporary water supply will be connected to your house. To connect the external water line, our contractor will need indoor and outdoor access to your home. Once connected, we will check to make sure the water supply is secure and functioning properly. There will be no water consumption charge for water provided through the temporary water line. You will only pay the monthly basic charges for water supply and the water consumption provided by regular metering service.

If your water service is going to be temporarily shut off, you will receive a written notice delivered at least 24 hours in advance of the shutdown. Water service will be restored within eight hours.
Here's how to prepare for planned and unplanned water outages

Road closures

Our planned construction projects can interrupt vehicle and pedestrian traffic in the area. Road closures will be clearly marked with signage and barricades to keep our workers and the public safe. Road or alley access, on-street parking, garage access, and property access may be limited during the construction period. There may be parking restrictions during construction. If required, parking passes will be provided by our contractor.

Emergency access will be maintained at all times

Garbage collection

If your garbage is normally collected from the alley, during the construction period garbage pick-up will be moved to the front street. The garbage collection schedule will remain the same. Pick up on the street will continue until the alley is paved and barricades are removed. If you require assistance to move your garbage from the alley to the front street, please call our contractor (contact information will be included with construction notice).

Noise

You may hear construction noise and experience vibrations. In order to minimize disruption to you, our contractor will follow the City of Edmonton Noise Bylaw #14600, which permits noise from construction activity between the hours of 7 a.m. and 9 p.m. Monday to Saturday and from 9 a.m. to 7 p.m. on Sundays and statutory holidays.

Restoration

Lawns or boulevards that were disturbed as part of our construction will be restored with grass seed or sod, in accordance with the City of Edmonton's landscaping requirements. Our landscapers will provide you with instructions regarding the care of this seed or sod, as required. If construction is taking place late in the year (e.g. October), please be advised that this restoration may be completed the following spring, when conditions are suitable. Afterwards, the affected streets, alleys and sidewalks will be restored.

 

Frequently asked questions

Will I still be able to access my property?
Yes, although access may be limited, you will still be able to access your property. If the road is closed, you will be requested to park your car(s) in an alternate location outside of the construction site. Emergency access will be maintained at all times. If you require special arrangements (i.e. handicapped parking) please talk to our contractor and they can make accommodations for you.
I live in an area that requires a parking pass if my car(s) is/are not parked in front of my property. What do I do if the road in front of my property is closed?
​If you require a parking pass to move your vehicle for our construction project, you will be given a parking pass by our contractor. For any questions, please call our contractor's 24 hour line.
If my lawn, boulevard or other landscaping is disturbed as part of EPCOR’s construction, who will repair this?
​EPCOR contractors will work to minimize the impact to your property as part of our construction. However, where required, lawns, boulevards, and other landscaping features that were disturbed as part of our construction project will be restored by our contractor in accordance with the City of Edmonton's landscaping requirements. All affected streets, alleys and sidewalks will also be restored at the end of our project.
How will my garbage be collected if the road or alley near my property is closed?
​If your garbage is collected in the alley and the alley is closed due to our construction, the garbage collection will be temporarily moved to the front street. Your construction notice will outline these details for you. If you require assistance with moving your garbage to a temporary collection point, please talk to our contractor and they will assist you.
What sort of noise will I hear?
​You can expect to hear typical construction noise, including jackhammers to break through the roadway, saws to cut pipe sections, and excavators and dump trucks to move dirt, to name a few. All construction noise will follow City of Edmonton Noise Bylaw #14600.
When will construction activity be taking place?
​Construction activity will take place between the hours of 7 a.m. and 9 p.m. Monday to Saturday and from 9 a.m. to 7 p.m. on Sundays and statutory holidays, as per City of Edmonton Noise Bylaw #14600.
What can I do if I see someone interfering with the construction site?
​We take the safety of our workers and the public very seriously. If you see an unauthorized person interfering with one of our construction sites, please immediately inform our contractor at their 24 hour line or the EPCOR Representative, whose contact information is included in the construction notice and posted throughout the site.
Where can I get project-specific information?
Project-specific information will be included in your hand-delivered construction notice. Additionally, details specific to each of our active construction projects can be found on the interactive map on our home page.


Planned construction programs

See what we're working on.
Current programs