Power
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After-Hours Emergencies
Phone: (705) 445-1800 option 7
Customer Service
Phone: (705) 445-1800Hours: Monday to Friday, 8:30 a.m. – 4:30 p.m.
Other contact information
That’s why we take extra precautions to ensure the safety of our employees and customers.
Power lines may show no signs of being energized and can cause serious injury or death if you come in contact with one. Here's how to stay safe:
Phone: (705) 445-1800
Always pay attention and obey warning signs posted by EPCOR on our electrical substations. Never enter the fenced in area of a substation as there is a high risk of injury.
Electrical facilities are dangerous. Entering or tampering with these assets can result in injury or death.
To help keep our crews and the public safe, please report any theft, damage, suspicious activity or unattended copper components to the police and/or to EPCOR.
If your ball or Frisbee goes over the fence of a substation, contact EPCOR for assistance.
If you see a gate open to a substation, stay out and report it to EPCOR.
Transformers are large grey or green boxes sometimes referred to as a utility box or an electrical box. Transformers can contain a variety of different utility equipment. This equipment can be dangerous, which is why transformers typically have warning signs with messages like "Danger High Voltage" and "Danger Keep Out". Do not play on or around these transformers and keep others from playing on them.
Contact EPCOR if you see:
If your vehicle hits electrical equipment, the first thing to remember is to stay in your vehicle. Do a quick assessment of the situation, try to determine whether or not you are a safe distance from power lines and equipment. Determine if your vehicle is drivable, depending on whether it is or not, follow the steps below.
Power line voltage from electrical equipment has enough power to cause serious injury or worse. When working near or around overhead lines, underground power lines, or other electrical equipment, it is important for everyone to practice electrical safety. Stay safe around power equipment; plan your work to make sure you are 7 metres away from overhead power lines, and get locates for any underground electrical infrastructure.
Electric shock, burns or Arc Flash burns that occur from direct or indirect contact with electrical infrastructure are serious injuries and could result in death.
Electric shock can cause damage to the nerves and organs in the body, especially the heart (can cause fibrillation).
Electric burns produced by contact with a power source can be mild, superficial, or severe depending on the circumstances of the contact. Exterior electrical burns can be misleading because most of the damage occurs underneath the skin. These burns tend to develop from the inside out and will continue to progress hours after the contact. They can result in loss of a limb.
What is an arc flash? Arc flashes are electrical explosions that happen when electric current flows through an air gap between conductors. Arc flashes expel deadly amounts of energy and can reach temperatures as high as 19,400°C — that's almost four times hotter than the sun. Even from a distance, that heat can set fire to clothing and burn human skin within milliseconds.
Arc flash events can ignite or melt clothing, resulting in further burns, and can also cause burns to the eyes and respiratory tract. Victims often require grafts or amputations, death is a possibility with the increased severity of the burn and percent of body area affected.
Arc flashes also release explosive sound and pressure waves, sometimes with enough strength to knock workers off balance and rupture eardrums, causing hearing loss. The pressure blast of an arc flash can result in impact injury from being thrown, falling from a height, or colliding with nearby objects.
If you witness or are aware of an electrical injury, remember that your first priority is to ensure your own safety.
Disclaimer
This webpage provides information only. Any reliance placed on this information is strictly at your own risk. EPCOR does not assume any responsibility or liability for any action, loss or damage that arises out of, or is in connection with the information contained in this webpage.
