Plugged internal plumbing
Drainage problems such as plugged sinks, bathtubs, floor drains and toilets that flush poorly are considered internal problems. Most of these cases can be diagnosed over the telephone. If the issue is isolated to one specific plumbing fixture you will need to contact a plumber.
Plugged or partially plugged service
Oversized objects may plug your sewer service causing water to backup through the floor drain. Some of the most common objects include rags, paper towels, baby/bathroom wipes, hair, underwear, grease buildup and children's toys.
A fee will be charged if the blockage is caused by prohibited waste items regardless of where on the service line the blockage is located. This same service is also offered by private plumbers, but please note that EPCOR will not reimburse plumber's fees regardless of where the blockage is located.