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​​Prepar​e ​for a water ​outage

Water outages can happen year round. Being prepared for an outage and knowi​ng what to do during and after a water outage can keep you safe and make it easier to manage. 
Water outages can happen year round. Being prepared for an outage and knowing what to do during and after a water outage can keep you safe and make it easier to manage. 
If you're currently experiencing a water outage, view our water outage map​ for up-to-date information.​​​

 

Before a water outage

Learn what should be in your 72-hour emergency kit and items to keep on hand in case a water outage occurs.

Prepare for a water outage​​​​​


 

During a water outage

It is important to know what to do during a water outage and how to stay safe.

During a water outage

 

After a water outage

Once your water is restored, there are things you shoul​d do before using your water.

Once water is restored

​  

Before a water outage

Learn what should be in your 72-hour emergency kit and items to keep on hand in case of a water outage.

Prepare for a water outage​

 

During a water outage

It is important to know what to do during a water outage and how to stay safe.

During a water outage

 

After a water outage

Once your water is restored, there are things you shoul​d do before using your water.

Once water is restored​
​

Prepare for a water outage

To prepare for water outages, print off our outage checklist and keep it with your emergency kit. We recommend keeping the following items on hand:​

  1. Sealed container of drinking water.
    Store it in a cool, dark place for use in an emergency. Remember to regularly check and replace the container based on its "best before date" label.
  2. Household bucket.
    If you receive enough advance notice of an interruption, you can fill up your bathtub with water to use for toilet flushing. Simply pour a bucket of this water in your toilet tank after each flush, and only flush when absolutely necessary.
  3. Anti-bacterial hand sanitizer.
    This is useful for hand washing.

If an unforeseen disruption or water main break occurs, our crews will work quickly and safely to have service restored for you within 24 hours.​​​​​​

During a water outage

​When your water will be restored depends on the type of outage, location and whether any special parts and equipment are needed.

If you have no water:​

  1. Visit our water outage map to determine if the interruption is widespread or only affecting your own property. 
  2. Keep all hot and cold water faucets turned off.
  3. Don't use any household applia​nces that require water (e.g., shower, bath, built in fridge ice-maker, dish washer, washing machine, etc.).
  4. Continue to check the water outage map​ for updates on your outage and a water tank location. An address will be added if or when an emergency water tank is sent. If an emergency water tank is sent to your neighborhood, ta​ke clean jugs to fill up with potable water for drinking, cooking and toilet flushing. 

Stay safe 

Water lines can hold a significant amount of pressure. Sudden failure of large pipes under pressure can result in flooding of an excavation hole in seconds. Plus, heavy machinery around underground pipes and wires is dangerous.

Please keep yourself, your kids and your pets away from construction zones while we're working in your area. That way, repairs can be safe and efficient.​​​​​​

Prepare for a water outage​

To prepare for water outages, print off our outage checklist and keep it with your emergency kit. We recommend keeping the following items on hand:
  1. Sealed container of drinking water.
    Store it in a cool, dark place for use in an emergency. Remember to regularly check and replace the container based on its "best before date" label.
  2. Household bucket.​
    If you receive enough notice of an interruption, you can fill up your bathtub with water to use for toilet flushing. Simply pour a bucket of this water in your toilet tank after each flush, and only flush when absolutely necessary.
  3. Anti-bacterial hand sanitizer.
    This is useful for hand washing.

If an unforeseen disruption or water main break occurs, our crews will work quickly and safely to have service restored.​​

During a water outage

​When your water will be restored depends on the type of outage, location and whether any special parts and equipment are needed.

If you have no water:

  1. Call EPC​OR to determine if the interruption is widespread or only affecting your own property.
  2. Keep all hot and cold water faucets turned off.
  3. Don't use any household appliances that require water (e.g. shower, bath, built-in fridge ice-maker, dishwasher, washing machine, etc.).

Find out more about how we respond when there's an outage.

​Stay safe

Water lines can hold a significant amount of pressure. Sudden failure of large pipes under pressure can result in flooding of an excavation hole in seconds. Plus, heavy machinery around underground pipes and wires is dangerous.

Please keep yourself, your kids and your pets away from construction zones while we're working in your area. That way, repairs can be safe and efficient.​

Once your water is restored

  • Run a cold water tap for at least five minutes to ensure the water runs clear before any other water-using device is operated. (EPCOR workers test the water to ensure it meets water quality standards).
  • Don't run your hot water tap just yet. The impurities could be drawn into your hot water tank and may cause problems with its operation.
  • Discard any ice cubes produced by your fridge's ice maker.

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