About the Drainage System

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Account & Billing

Welcome to EPCOR

Manage Your Account Online

Online Billing With ebill

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How to Transfer EPCOR Services When Moving

Paying Your Bill

How to Pay Your Bill Set up Automatic Bill Payments Paperless Billing About Our Payment Plans How Deposits Work Billing Resolutions and Support Financial Support Resources Credit Card Bill Payment Assistance Programs Payment Arrangements Financial Support Resources

Understanding Your Bill

How to Pay Your Bill

Rates and Tariffs

Natural Gas Transition

New River & Desert Hills Water Filling Station

Welcome to EPCOR

Manage Your Account Online

Understanding Your Bill

Rates Know the Difference: Time of Use and Ultra-Low Overnight vs. Electricity Retailers Time of Use and Ultra Low Overnight Pricing Switching from Time-of-Use to Tiered or Ultra-Low Overnight Prices

Irrigation Customers Moving to Monthly Billing

Rates and Tariffs

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Quick Guide to EPCOR Customer Service and Support

Rate Applications

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Rio Verde Foothills Water Filling Station

Products & Services

Water

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Drainage

Flooding & Flood Prevention EPCOR Drainage Customer Service Rates, Terms and Conditions Water, Wastewater and Drainage Rate Application Drainage Connections for Builders and Developers Surface Drainage Problems Catch Basin and Manhole Cover Concerns Flood Mitigation

Power

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Infrastructure

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Encor by EPCOR for Your Home

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Encor by EPCOR for Your Business

Encor Plans for Commercial Business Get a Quote for a Commercial Energy Plan Encor Plans for Small Business Smart Devices to Transform your Business

Natural Gas

Why Choose Natural Gas Where Can I Get Natural Gas Steps to Start Natural Gas Service Calculate Your Natural Gas Savings Sign Up Details Service Line Installation Requesting Natural Gas Services and Upgrades Natural Gas Rates Rates and Tariffs Rebates and Programs Excess Flow Valves Natural Gas Resources for HVAC Natural Gas for your Business Brockton Natural Gas Service

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Outages & Safety

Outages

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Safety

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What to Do in an Emergency

Power Line & Equipment Contacts Downed Power Lines

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Value of Water

Why Your Water System Matters Are We Running Out Of Water? Water Conservation Help and Tips Delivering Quality and Value Keeping Your Water System Safe and Reliable Arizona - More Efficient Than You Might Realize Water is Another World Water is Home Water is Your Alarm Clock Smart Water Management An Amazing Journey A Commitment to Water Quality Protecting our Water: EPCOR's Source Water Protection Plan Long Term Planning World Water Day

Understanding Wastewater

Efficiency & Conservation

Inside Your Home Outside Your Home Rebate Programs Energy Programs

How It Works

Meters

About Our Drainage System

Causes of Sewer Backups Storm Sewers Sanitary Sewers Edmonton's Combined Sewer System Sewer Pumps Sources of Sewer Odour

Educational Resources

For The Classroom And At Home Water And Wastewater Plant Tours

North Saskatchewan River

5 River Myths Busted River Safety Tips From River to Tap: Answering Your Water Questions What to Do When the River is High Glass of the Sask

Planning For The Future Of Our Electrical Grid

Seasonal Home Maintenance

Prevent clogs & backups from Fats, Oils, Greases & Solids (FOGS)

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About EPCOR

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Working With EPCOR

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Who We Are and What We Do

About Our Company Vision, Values and Purpose Corporate Governance Environment and Climate Change Health and Safety Community Engagement and Support Our People Serving Our Customers Sustainability Reporting The Long-Term Plan

Contact

Emergencies

Drainage(780) 412-4500

Natural Gas1-800-511-3447
Edmonton

Customer Service

Manage your account online: Log in

Phone (in Alberta only): 310-4300
Toll-Free (outside of Alberta): 1-800-667-2345

Other contact information

Hours of Operation

Monday to Friday 8 a.m. - 7 p.m.
Saturday 8 a.m. - 4:30 p.m.
Sunday & Stat Holidays Closed

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EPCOR's responsibility for sewer servicing begins where your property ends. Your household plumbing is only the start of a massive sewer network.

A sprawling network of over 4900 km of storm and sanitary sewer pipes transports all wastewater to the Gold Bar Wastewater Treatment Plant (GBWWTP) for processing.

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Storm Sewers

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Sanitary Sewers

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Edmonton's Combined Sewer System

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Causes of Sewer Backups

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Sewer Pumps

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Sources of Sewer Odour

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