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All Alberta locations except Edmonton
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French Creek
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Aylmer and area
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Kincardine and area
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All Alberta locations except Edmonton
French Creek
Aylmer and area
Collingwood and area
Kincardine and area
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Alberta
British Columbia
Ontario

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Mouse hover over any region to see the map here
Edmonton
All Alberta locations except Edmonton
French Creek
Aylmer and area
Collingwood and area
Kincardine and area

Select a region for customized content and rates

Alberta
British Columbia
Ontario

Go to the Canada home page where you'll see information about our company.

Select a region for customized content and rates
Arizona
New Mexico
Texas

Go to the United States home page where you'll see information about our company.
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About EPCOR
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About EPCOR
Careers
Sustainability and Community
News
Do Business With Us
Contact us

Contact us in Alberta

Learn who to contact for emergencies and customer service support. You can also manage your services with My Account, our 24/7 self-serve online portal.

Canada Post service disruption

At EPCOR, we're committed to keeping you informed about matters related to your account and providing uninterrupted service.

Access and manage your account online 24/7 to avoid delayed bills during a potential Canada Post strike. Learn more.

How can we help?

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Select a region
Canmore
Chestermere
FortisAlberta
Harmony
Kananaskis
Strathmore
All Other Alberta Locations

Log in to My Account

Manage your utility services and account effortlessly with our 24/7 self-serve online portal:​​

  • Start or move power, water and natural gas services
  • Set up automatic withdrawals
  • Sign up for ebill
  • View your statement online
  • Update your personal information

Don't have an account? Register here

Contact information

e911_emergency

Emergencies

Power (FortisAlberta​)
Phone: 310-9473

Natural Gas (ATCO Gas)
Phone: 1-800-511-3447

support_agent

Customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8am–7pm
Saturday: 8am-4:30pm
Sunday & stat holid​ays: closed​​

mail

Mailing address

Bill payments​​​
EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Correspondence
EPCOR
2000-10423 101 Street NW
Edmonton, AB T5H 0E8

Log in to My Account

Manage your utility services and account effortlessly with our 24/7 self-serve online portal:​​

  • Start or move power and natural gas services
  • Set up automatic withdrawals
  • Sign up for ebill
  • View your statement online
  • Update your personal information

Don't have an account? Register here

Contact information

e911_emergency

Emergencies

Power (FortisAlberta​)
Phone: 310-9473​

Water
Phone: 403-609-6400​ or
Phone: 780-412-6800​

Natural Gas (ATCO Gas)
Phone: 1-800-511-3447

bolt

Power customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8am–7pm
Saturday: 8am-4:30pm
Sunday & stat holid​ays: closed​​

water_drop

Water customer service

Phone: 403-609-6400

Hours of operation
Monday to Friday: 8am-5pm
Weekends & stat holidays: closed​​​​​​​​​​​

mail

Power service mailing address

EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Log in to My Account

Manage your utility services and account effortlessly with our 24/7 self-serve online portal:​​

  • Start or move power and natural gas services
  • Set up automatic withdrawals
  • Sign up for ebill
  • View your statement online
  • Update your personal information

Don't have an account? Register here

Contact information

e911_emergency

Emergencies

Power (FortisAlberta​)
Phone: 310-9473​

Water
Phone: 403-207-4503​ or
Phone: 780-412-6800

Natural Gas (ATCO Gas)
Phone: 1-800-511-3447

bolt

Power customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8am–7pm
Saturday: 8am-4:30pm
Sunday & stat holid​ays: closed​​

water_drop

Water customer service

Phone: 403-207-4503

Hours of operation
Monday to Friday: 8am-5pm
Weekends & stat holidays: closed​​​​​​​​​​​

Water billing (City of Chestermere)
Phone: 403-207-7071

mail

Power service mailing address

EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Water service mailing address

Mailing address
EPCOR
P.O. Box 271
Chestermere, AB T1X 1K8

Delivery address
240 Merganser Drive
Chestermere, AB T1X 1K9
(Couriers MUST have a contact number written on the box)

Log in to My Account

Manage your utility services and account effortlessly with one of our online portals.​​

Contact information

e911_emergency

Emergencies

Power (FortisAlberta​)
Phone: 310-9473​

Water
Phone: 403-879-8934​ or
Phone: 1-855-942-9726

Natural Gas (ATCO Gas)
Phone: 1-800-511-3447

bolt

Power customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8am–7pm
Saturday: 8am-4:30pm
Sunday & stat holid​ays: closed​​

water_drop

Water customer service

Phone: 403-879-8934 or
Phone: 1-855-942-9726

Hours of operation
Monday to Friday: 8:30am-4:30pm
Weekends & stat holidays: closed​​​​​​​​​​​

mail

Power service mailing address

EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Water service mailing address

Mailing address
EPCOR Harmony Inc.
3230, 350 7 Ave SW
Calgary, AB T2P 3N9

Log in to My Account

Manage your utility services and account effortlessly with our 24/7 self-serve online portal:​​

  • Start or move power and natural gas services
  • Set up automatic withdrawals
  • Sign up for ebill
  • View your statement online
  • Update your personal information

Don't have an account? Register here

Contact information

e911_emergency

Emergencies

Power (FortisAlberta​)
Phone: 310-9473​

Water
Phone: 1-855-835-1212

Natural Gas (ATCO Gas)
Phone: 1-800-511-3447

bolt

Power customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8am–7pm
Saturday: 8am-4:30pm
Sunday & stat holid​ays: closed​​

water_drop

Water customer service

Billing and account issues
Phone (Kananaskis Improvement District): 403-591-7774

Water and wastewater project/service inquiries
Phone: 1-855-835-1212​
Email: etproject@epcor.com

mail

Power service mailing address

EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Log in to My Account

Manage your utility services and account effortlessly with our 24/7 self-serve online portal:​​

  • Start or move power and natural gas services
  • Set up automatic withdrawals
  • Sign up for ebill
  • View your statement online
  • Update your personal information

Don't have an account? Register here

Contact information

e911_emergency

Emergencies

Power (FortisAlberta​)
Phone: 310-9473​

Water
Phone: 403-934-9440​ ​ or
Phone: 780-412-6800​

Natural Gas (ATCO Gas)
Phone: 1-800-511-3447

bolt

Power customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8am–7pm
Saturday: 8am-4:30pm
Sunday & stat holid​ays: closed​​

water_drop

Water customer service

Phone: 403-934-9440
Fax: 403-934-0085

Hours of operation
Monday to Friday: 8am-4:30pm​
Weekends & stat holidays: closed​​​​​​​​​​​​​​​

mail

Power service mailing address

EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Log in to My Account

Manage your utility services and account effortlessly with our 24/7 self-serve online portal:​​

  • Start or move power and natural gas services
  • Set up automatic withdrawals
  • Sign up for ebill
  • View your statement online
  • Update your personal information

Don't have an account? Register here

Contact information

support_agent

Customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8am–7pm
Saturday: 8am-4:30pm
Sunday & stat holid​ays: closed​​

mail

Mailing address

Bill payments​​​
EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Correspondence
EPCOR
2000-10423 101 Street NW
Edmonton, AB T5H 0E8

Observed holidaysDate
New Year's DayWednesday, January 1, 2025
Family DayMonday, February 17, 2025
Good FridayFriday, April 18, 2025
Easter MondayMonday, April 21, 2025
Victoria DayMonday, May 19, 2025
Canada DayTuesday, July 1, 2025
Heritage DayMonday, August 4, 2025
Labour DayMonday, September 1, 2025
National Day for Truth and ReconciliationTuesday, September 30, 2025
ThanksgivingMonday, October 13, 2025
Remembrance DayTuesday, November 11, 2025
Christmas DayThursday, December 25, 2025
Boxing DayFriday, December 26, 2025

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