Providing Safe And Reliable Service

​Updated April 1, 2020

We're providing reliability in uncertain times

Non-emergency utility work

At an uncertain time like this, you want to know there are things you can still count on.

If you see EPCOR crews working in your neighbourhood, it's because you can count on them. They are there conducting utility system repairs and maintenance to make sure you and your family have reliable power, water and wastewater services. We have plans in place to manage through disruptions and major emergencies, and this means taking care of our critical infrastructure. The systems need to work – and keep working the way you need them to.

These are challenging times for us all. More people are at home and counting on us to keep the lights on and the water flowing. This is why repairs and ongoing maintenance are important; and why we thank you for your patience and support while we complete this work.

​Emergency utility work in Edmonton

You can count on us in a utility emergency. If you experience a utility emergency in Edmonton, please call the EPCOR Trouble line at (780) 412-4500.

A lot of our customers are contacting us at this time and some customers are experiencing intermittent issues in reaching us on this line. Don't worry – we're working quickly to resolve it. When you call, please hold the line for your call to be answered and if you're disconnected, we apologize and ask that you try again.

If you have a public safety concern, please call 911.

More about our response to COVID-19