Power
Water
Drainage
Natural Gas
Phone: (250) 954-5337Call us 24/7.
Phone: (250) 951-2460Email: frenchcreek@epcor.com
Other contact information
Monday to Friday: 8 a.m. - 4:30 p.m.Weekends and stat holidays: closed
The Information on this Page Applies to:
When moving to a new house or business, you can schedule when to stop service at your current address and when to start it at your new address online in My Account.
What you'll need:
You don’t have to wait to move your services. You can keep services at both your current and new home or business.
We can move your EPCOR services if you're staying within Alberta. However, if you're moving outside of Alberta, you'll have to find a new service provider. Remember to provide at least 3 business days' notice to ensure you are no longer billed for services at your home once you have moved out.
If you're a landlord and want to keep power on when a tenant moves out and cancels their service, submit an Automatic Power Install Application. Visit our Landlord Information page for more information.
Customers cannot transfer utilities to another customer. When you move out from an address all you have to do is provide a date to stop service at the current address and provide the new address you are moving to and the date to start service at the new address.
There may be costs associated with moving services, but fees vary with each location. If you have any questions about fees associated with moving services, please contact our Customer Care team at 310-4300, and remember to let us know about the details of your move at least 3 business days’ prior to your moving day.
For more information on moving services, please give our Customer Care team a call at 310-4300 (toll-free in Alberta).
Start, move or stop your power, water and natural gas services. All online.
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Make updates to your contact and other personal information 24/7.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta). For more information on EPCOR's Privacy Policy, including recent updates, view here.
