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Chestermere​​ contact details

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Power (Fortis Alberta​): 310-9473
Water: (403) 207-4503​ or (780) 412-6800
Natural Gas (ATCO Gas): 1-800-511-3447

Power customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Monday to Friday: 8am–7pm
Saturday: 8am-4:30pm
Sunday & stat holid​ays: closed​​

Water customer service

Phone: (403) 207-4503

Monday to Friday: 8am-5pm
Weekends & stat holidays: closed​​​​​​​​​​​

Water billing (City of Chestermere)

Phone: (403) 207-7071


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  • Start or move power and natural gas services
  • Set up automatic withdrawals
  • Sign up for ebill
  • View your statement online
  • Update your personal information

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Power service mailing address

P.O. Box 500
Edmonton, AB ​T5J 3Y3​​

Water service mailing address

Chestermere office for EPCOR Water Services has moved!
New mailing address
P.O. Box 271
Chestermere, AB T1X 1K8​​

New mail delivery address
240 Merganser Drive​
Chestermere, AB T1X 1K9
Couriers MUST have a contact number written on the box