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Did you know you can:

  • Start or move power, water and natural gas services
  • Set up automatic withdrawals
  • Sign up for ebill
  • Set up Edmonton power outage alerts
  • View your statement online
  • Update your personal information

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​Emergencies

Power (Fortis Alberta): 310-9473
Natural Gas (ATCO Gas): 1-800-511-3447

​Customer service

Phone: 310-4300
Toll Free: 1-800-667-2345
Email: Submit our online form

Hours of operation
Monday to Friday: 8 a.m. – 7 p.m.
Saturday: 8 a.m. – 4:30 p.m.
Sunday & statutory holidays: closed

​Mailing address

Bill payments
EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Correspondence
EPCOR
2000-10423 101 Street NW
Edmonton, AB T5H 0E8