Advanced Meters

EPCOR uses advanced electricity meters to help deliver safe, reliable and accurate power service to homes and businesses in Collingwood, Creemore, Stayner & Thornbury. These meters support efficient grid operations, accurate billing and proactive maintenance — ensuring your power is ready for today and the future.

These meters:

Provide accurate consumption information
Support faster troubleshooting and outage response
Reduce the need for manual meter reading
Help protect the safety of customers and field technicians

Electricity meters have a standard 15‑year service life. Over time, components wear down and the meter becomes less reliable or harder to maintain. To keep the electricity system performing at its best, EPCOR proactively replaces meters that are reaching the end of their lifecycle.

Meter replacement is a regular and ongoing part of EPCOR’s operations. Each year, a portion of meters across our service area becomes due for renewal based on their installation date.

Replacing expiring meters helps ensure:

Continued billing accuracy
Safe and modern equipment on your property
Reliable electricity service
Efficient troubleshooting and grid monitoring
Regulatory Compliance

EPCOR takes privacy seriously. Advanced meters record only the total amount of electricity used, not how or where electricity is used inside the home.

All meter data is:

Encrypted
Sent through secure networks
Protected under EPCOR’s privacy policies and Ontario’s privacy laws

EPCOR will never ask for payment at the door, personal financial information, or access to your home unless your meter is located inside and we’ve made a prescheduled appointment.

If someone claims to be from EPCOR and you are unsure, you can always contact Customer Care by phone at 705-445-1800 or email customercare.ontario@epcor.com.

Advanced electricity meters in your community

The life of a meter

Your privacy and data security

Scam awareness and customer safety

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