Manage your account online:
Phone (in Alberta only):
310-4300Toll-Free (outside of Alberta):
Other contact information
Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
The Information on this Page Applies to:
The Independent Electricity System Operator (IESO) has been directed to implement changes to conservation programs in Ontario. As a result, delivery of many programs will shift from being offered by EPCOR, to being offered directly by the Independent Electricity System Operator (IESO).
The IESO will begin to deliver programs effective April 1, 2019.
Many programs will be cancelled. For those that are continuing, there are specific deadlines that must be adhered to. Please see below for details.
Rebates for furnaces and air conditioners.
Questions can be sent to email@example.com or 1-877-688-3062.
Instant Discounts, in store.
Free home upgrades for income-eligible customers.
Customers can call 1-855-591-0877, email HAP@greensaver.org or visit www.SaveonEnergy.ca/HAP to learn more.
Up to $2,000 in lighting upgrades.
Questions regarding existing applications should be sent to firstname.lastname@example.org.
All other questions should be sent to SmallBusinessLighting@ieso.ca.
Up to $2,500 in free upgrades for commercial refrigeration.
Questions regarding existing applications should be sent to
Incentives for businesses for energy efficiency upgrades.
New applications will need to be submitted through www.retrofitportal.ca beginning April 8, 2019.
Questions regarding new applications or transferring applications should be directed to Retrofit@ieso.ca.
Incentives for large capital projects & engineering studies.
New applications should be submitted to ProcessandSystemsUpgrades@ieso.ca.
Incentives for new buildings and major renovations.
Incentives for energy audits.
Assistance by analyzing energy consumption.
Incentives to hire on-site staff.
Applications/renewals not contracted before April 1, 2019, will need to be submitted to EnergyManagers@ieso.ca.
New applications or contract renewals should be submitted to EnergyManagers@ieso.ca.