Manage your account online:
Phone (in Alberta only):
310-4300Toll-Free (outside of Alberta):
Other contact information
Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
The Information on this Page Applies to:
We provide electricity for Collingwood, Stayner, Creemore and a portion of Blue Mountains (formerly Thornbury). We also bill you for water and sewer services on behalf of the Town of Collingwood.
Contact your local municipality if you require water/sewer services in Stayner, Creemore or Blue Mountains.
When starting a service or moving to a new address, please give us 3 days advance notice. Advance notice ensures your move is completed in a timely manner.
We're here to help.Contact our customer service representatives:Ph:
(705) 445-1800 Email:
If you are opening your first EPCOR account or already have an account with us and are moving to a new, resale or rental home, download our Electrical Energy and/or Water Services Contract Application Form. Download Application Form
Email the completed form to
email@example.com, feel free to drop it in our secure drop-box located at the front of our office at 43 Stewart Road, Collingwood, Ontario.
It may take up to 8 weeks to receive your first bill. A setup fee will be applied.
Make your payments hassle-free by signing up for
If you are moving out of our distribution area and want to end your services, or want to close your current account as you are moving to a new address within our service area, please fill out the Final Read Request Form. To transfer your account to your new address, please complete an application as well as the Final Read Request Form.Complete Final Read Request Form
Please note we may require a $200 deposit for residential customers unless a credit letter from a previous utility company or a letter of low income from an Ontario Disability Support Program worker can be provided.
When your tenant vacates the property, the account will automatically be put back into your name if we are not informed otherwise. If you have a new renter moving in, please advise them to contact our office.