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​When you sign up for electricity service with EPCOR, you agree to follow our Conditions of Service, which set out our obligations for distributing electricity within our service area. These Conditions of Service are regulated by the Ontario Energy Board's Distribution System Code.

Recent changes to various regulations and codes required us to update our Conditions of Service. Our current conditions were published in 2017.

We encourage you to view the revised Conditions of Service. You can make written comments on the revisions. Comments will be accepted until July 31, 2019. Please direct all written comments to:

EPCOR Electricity Distribution Ontario Inc.
Attn: Conditions of Service
43 Stewart Road
Collingwood, ON
L9Y 4M7

Customers without internet access may obtain a copy of the revised Conditions of Service at our office located at the address above.