Contact Us in Collingwood and area

Contact EPCOR for power emergencies & customer service support, or manage your account with our 24/7 self-serve online portal.

Canada Post service disruption

At EPCOR, we're committed to keeping you informed about matters related to your account and providing uninterrupted service.

Access and manage your account online 24/7 to avoid delayed bills during a potential Canada Post strike. Learn more.

Log in to My Account

Manage your utility services and account effortlessly with our 24/7 self-serve online portal:

Pay via credit card or automatic withdrawal
Switch to online billing
View your statement online
Access past bills

Don't have an account? Register here

Contact information

e911_emergency

Emergencies

Phone: 705-445-1800
(after-hours: select option 7)

support_agent

Customer service

Phone: 705-445-1800
Email:
customercare.ontario@epcor.com

Hours of operation
Monday to Friday: 8:30am-4:30pm
Saturday, Sunday & stat holidays: closed

mail

Mailing address

EPCOR
43 Stewart Road
Collingwood, Ontario L9Y 4M7

Please note: Our office is closed to the public. However, customers can schedule an appointment to meet with a representative in person by calling our Customer Service team.

ECRA/ESA #7007641

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