Conditions of Service

When you sign up for electricity service with EPCOR, you agree to follow our Conditions of Service, which set out our obligations for distributing electricity within our service area. The Conditions of Service are regulated by the Ontario Energy Board's Distribution System Code.

Read the full Conditions of Service:

• CHEC Conditions of Service
• Policy 2.01 - Security Deposit Policy
• Policy 2.02 - Billing and Payment Policy
• Policy 2.04 - Low Income Policy
• Policy 2.05 - Opening and Closing of Accounts Policy
• Policy 2.06 - Collection Policy
• Policy 2.07 - Disconnection-Reconnection Policy
• Policy 2.08 - Customer Complaint Process
  

Customers without internet access may obtain a copy of the current Conditions of Service at our office at 43 Stewart Road, Collingwood, Ontario.​

​When you sign up for electricity service with EPCOR, you agree to follow our Conditions of Service, which set out our obligations for distributing electricity within our service area. The Conditions of Service are regulated by the Ontario Energy Board's Distribution System Code.

Read the full Conditions of Service:

• CHEC Conditions of Service (previously issued to Collus PowerStream)
• Policy 2.01 - Security Deposit Policy

• Policy 2.02 - Billing and Payment Policy

• Policy 2.08 - Disconnection - Reconnection
• Policy 6.04 - Environmental Policy

Customers without internet access may obtain a copy of the current Conditions of Service at our office at 43 Stewart Road, Collingwood, Ontario.