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How to pay your bill

Online ac​count management portal​

  • Customers who have not already established an online account can use the account number on their bill to set one up.
  • Customers who do not have access to their account number should email (water and wastewater) or (natural gas) or call 1-800-383-0834​ and press 3 or 4 to speak to an agent.

​​​​EPCOR USA mobile app

Available for free download in the Apple App and Google Play stores​

Online through your bank account​

By mail to​:

Arizona Customers
PO Box 37782
Boone, IA 50037-0782

Rio Verde Customers
PO Box 37784
Boone, IA 50037-0784

New Mexico Customers
PO Box 37783
Boone, IA 50037-0783​

Texas Customers
PO Box 37786
Boone, IA 50037-0786​​​

How to start or stop service

​Requests are scheduled and prioritized according to the date on which service will be stopped or started.

General customer service questions


Social media​


How to report an emergency or service disruption


Social media