Natural gas connection process for your business

Check natural gas availability

The process begins with the natural gas availability form.

After you submit the form, EPCOR reviews your service area to confirm whether natural gas can be brought to your business location. Once the review is complete, you’ll receive an email with the next steps.

Confirm your business service needs

Once availability is confirmed, EPCOR reviews your business information to help determine the appropriate service option.

• Small/mid‑sized businesses can move forward with standard commercial natural gas service, which does not require a long‑term contract and does not change rates by season.
• Large business may require a custom service discussion.

We will guide you to the right option based on your location and expected usage.

Request your gas meter

If your business location is eligible, you’ll be asked to complete a Meter Size and Location Request form.

This form helps plan where your gas meter will be installed and how the gas line will connect to your building. Information requested may include:

• Business contact and property details
• Preferred meter location
• Natural gas equipment or systems you plan to use
• Property features that could affect installation (utilities, service access, or site constraints)

Once the form is submitted, we'll prepare for an initial site visit.

Important: Do not disconnect your current fuel source or remove any equipment until natural gas service is installed and your meter activation appointment is booked.

Set up preauthorized payments

Before service can start, you’ll need to complete a preauthorized payment form. This allows automatic bill payments once your business’s natural gas service begins.

If required, we may also accept:

• A reference letter from another natural gas or electricity provider, or
• A $300 refundable security deposit included on your first bill once service begins (refunded after 12 months of established payment history)

Work with an HVAC contractor

You’ll need to work with a licensed HVAC contractor to prepare your equipment and systems for natural gas.

Your contractor can help:

• Confirm connection requirements
• Identify equipment that will be connected to natural gas
• Confirm any conversion or preparation work

Review your contract with your existing heating provider to confirm any notice requirements.

Installation and final site visit

Once installation is complete and your HVAC contractor confirms everything is ready, you or your HVAC contractor must contact us to arrange the final site visit.

During this visit, we'll work with your HVAC contractor to:

• Turn on the gas meter
• Inspect and light approved equipment

You’ll need to be present for this visit.

If some equipment aren’t ready yet, your contractor can return later to complete the work.