Billing updates

Understanding your gas bill: Important updates effective October 1, 2025

We’re committed to keeping you informed about changes to your natural gas bill so you can plan ahead with confidence. 

Gas prices​

• Starting October 1, 2025, the price for the gas commodity and transportation portion of your bill will decrease by $0.007917 per cubic meter, bringing the new rate to $ 0.180970 per cubic meter.
• This change has been approved by the Ontario Energy Board and reflects the prices EPCOR expects to pay its gas suppliers through September 2026.
• On your bill, this cost appears under the line item “Gas Commodity.”

As a regulated utility, EPCOR is allowed to recover the actual cost of purchasing gas and related transportation* expenses, without any mark-up or profit. These rates are based on forecasted costs and are reviewed regularly by the Ontario Energy Board to ensure they align with actual market conditions.

*Note: Transportation costs refer to the cost of getting gas into the system. Delivery costs refer to the cost of getting gas to your property.

How will this impact you?

• The impact on your bill depends on your gas usage.
• For a typical residential customer using about 2,150 cubic meters of gas annually, these changes will reduce your heating costs by approximately $17 per year.
• If you purchase your gas through a marketer or broker, your rate may vary depending on the terms of your contract.

We're here to help

We value your trust and are committed to providing clear and accurate information. If you have any questions about these rate changes or any other aspect of your bill, please contact us. Our customer service team is ready to assist you at 1-888-765-2256.

Thank you for choosing natural gas as your energy source.