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Skip Navigation LinksEPCOR / Account & Billing / Understanding Your Bill / Rates / Customer Administration Rates

This section provides details on the cost of customer services that are exclusive of your monthly bill administrative charges.

Customer administration rates

Specific service charges 

HST added to all charges.

​ ​Power ​Water ​Total
​Account set up fee
 ​$15.00 ​$15.00 ​$30.00

​Arrears certificate

 ​$15.00 ​​$5.00 ​​$20.00
​History of account ​$15.00 ​​$5.00 ​​$20.00
​Bill reprint or statement of account fee ​$15.00 ​​$5.00 ​​$20.00
​Legal letter charge ​$15.00 ​​$5.00 ​​$20.00
​Electric meter dispute involvement ​$30.001 ​n/a
 ​$30.00
​Reverse post-dated cheque ​$15.00 ​​$5.00 ​​$20.00
​Credit reference check ​$15.00 ​​$5.00 ​​$20.00
​Charge to certify cheque ​$15.00 ​​$5.00 ​​$20.00
​Special electric meter read
 ​$30.00 ​n/a ​$30.00
​Returned cheque (plus bank charges)​

 ​​$15.00

 $5.00
 $20.00
1plus Measurement Canada Fees if meter is found to be correct

 

Non-payment of account charges

Late payment charge (levied on overdue balance): 1.5% cumulative per month/19.56% per annum

​ ​Power ​Water ​Total
​Reconnection at meter during regular hours ​$40.00 ​n/a ​$40.00
​Reconnection at meter after regular hours ​$185.00 ​n/a ​$185.00

Reconnection at pole during regular hours

 ​$185.00 ​n/a ​$185.00
​Reconnection at pole after regular hours ​$415.00 ​n/a $415.00

Other charges​

​​Power​Water​Total
​Service call - after regular hours
​$165.00
​n/a​$165.00
Specific charge for access to the power pole $/pole/yr
​$36.05
​n/a
​$36.05​​

Transformer Allowance

Electric transformer ownership credit:
$0.60/kW billed demand

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