Keeping customers informed of maintenance and upgrades
We continue to provide reliable electricity to our customers, although weather, for example, can lead to outages. When the power goes out in Edmonton, subscribers to our outage alerts receive emails or text messages letting them know the cause and estimated time of restoration and engage with us on social media. Customers in Edmonton and Ontario can also find details on our power outage maps.
Some upgrades require us to disconnect power to safely perform critical maintenance and upgrades. We work closely with commercial customers to limit impacts to their businesses, where possible. In 2020, we provided notice of planned outages to over 7,000 residential and commercial customers through phone and/or email.
Providing reliable power to customers also means that we maintain a robust vegetation management program. We address trees and other vegetation growing into high-voltage aerial distribution lines, as these can present a fire hazard and lead to power outages. We notify customers when our work takes us near them.
Whether we are replacing a transformer or upgrading a ground grid on private property, we provide upfront notification to help customers understand why the work is necessary and what they can expect.