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Water rate review and what it means for you

Water is part of everyday life, and it takes a lot to get it from the source to your home or business. Whether you're starting the morning with a cup of coffee or cooking dinner for your family, we're focused on making sure your water is there for you.

Safe, reliable and affordable drinking water is a universal need – protecting customers, careful stewardship of the water you rely on, and thoughtfully balancing differences where they arise, are at the heart of this application.

Water is even more precious in the desert. Our approach recognizes this, introducing a conversation that we all need to have about water, affordability and equity. We've balanced the different needs and desires of our customers with our most critical responsibility – ensuring that safe, clean, reliable and affordable drinking water will be there when you need it.

We're required to file this rate review application, according to a March 2019 decision from the ACC. We filed the case, as required, June 16, 2020, giving the ACC the information it needs to determine current rates, based on fresh financial data from 2019, and to consider various scenarios to unify districts.

The rate review process takes about a year – the ACC is expected to make a decision by late summer 2021. You can download a summary of the application below. 

Important documents

Rate review application

Watch a virtual community meeting

Watch a virtual presentation about the water rate review.

Watch now

​How rates are set

Current rates are outdated and don't adequately reflect how much operating costs have changed – like purchasing power to deliver the water, or what has been needed to maintain, fix and replace the system.

The ACC makes the decision on what rates should be after a long and careful review of the information and costs in a rate case. Find out how the rate case process works.

Arizona Corporation Commission Public Comment Sessions

The ACC has scheduled telephonic public comment meetings:

  • Wednesday, February 17, 2021 – 6 to 8:30 pm
  • Monday, March 22, 2021 – 10 am to 1 pm

To provide telephonic public comments, call 1 (866) 705-2554 and enter this code: 241497#

The ACC has set a three-minute time limit per speaker to maximize the number of callers who have an opportunity to speak. That time limit may be extended by the presiding Administrative Law Judge. There may be a significant wait time to speak, and callers will be muted until it is their turn to speak.

Each telephonic public comment meeting will end when the last caller on the telephone line has had an opportunity speak or the designated end time, whichever occurs first. Click here for full details on how to attend and participate.

More information

Potential scenarios to
unify districts

Learn more

Examples of proposed
new rates

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Content here

Customer assistance programs

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Conservation and water
in a desert

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Safety, reliability and infrastructure

Learn more

Questions? We're here 24/7

Phone: 1 (800) 383-0834

To share your perspective, you can submit comments to the ACC, referencing Docket #WS-01303A-20-0177:

Arizona Corporation Commission
Consumer Services Section
1200 W Washington Street
Phoenix, AZ 85007

Comments can also be submitted by email. For instructions, visit the ACC's website.