Power310-9473Chestermere
Water(403) 207-4503
Drainage
Natural Gas1-800-511-3447Chestermere
Phone (in Alberta only): 310-4300Toll-Free (ouside of Alberta): 1-800-667-2345
Hours of operation and mailing address
Phone: (403) 207-4503
Hours of operation and mailing address
The Information on this Page Applies to:
The administration fee for your Encor services will increase from 23 to 27 cents per day effective January 1, 2024. This change will result in an increase of about $1.20 on your monthly bill for each service (i.e. electricity or natural gas) you have with us and per address.
We understand the importance of affordability to our customers. This is the first time we have increased Encor’s administration fee in our history. Even with the increase in this fee by 4 cents per day, we continue to offer the lowest administration fees among major competitors. We have also received regulatory review and approval on this rate change.
We appreciate having you as a customer but recognize sometimes you want to make changes to your account. All of our residential and small business plans*, including fixed rate plans, give you the option to cancel at any time and without cost.
If you have questions, please contact the Encor customer care team at 310-4300.
*Residential and small business plans with consumption under 250,000 kWh/yr in electricity and under 2500 GJ/yr in natural gas usage have no penalties for contract cancellations. For commercial plans, please check your contract or check with your account manager.
Your Encor energy bill might seem a little complicated, but once you understand what you're looking at, it makes sense. It's basically the costs of the energy you use and the costs to deliver that energy to your home or business.
Your bill is based on the terms and conditions you accepted when you signed up with Encor By EPCOR. There are 5 basic types of charges on your energy bill.
Energy charges are calculated by applying your energy plan rate to the actual amount of electricity or natural gas you used.
The administrative fee covers the costs of customer service and billing. It pays for calculating and sending bills, friendly responses to all your questions, helpful advice in choosing the right Energy Plan, switching services or helping with moving arrangements. The administration fee is an average of $0.27 per day, per site, for each electricity and natural gas service.
D and T charges, or delivery charges, are the costs of delivering electricity and natural gas to customers. This includes meter reading and the costs of building, operating and maintaining the local and provincial systems and infrastructure that moves the energy into homes and businesses.
Miscellaneous fees and one-time charges appear on your bill as needed. They cover things like late fees, rush services, reconnection fees and duplicate bills.
EPCOR is required to collect taxes, such as GST, on the services we provide.
The Federal Carbon Tax on natural gas consumption appeared on Encor by EPCOR customer bills starting January 1, 2020. Customers will recall seeing the line item “Federal Carbon Tax” on their bills. This tax will increase to $4.095/GJ on April 1, 2024, as part of its design to increase every April 1 until 2030.
The Federal Carbon Tax is a Government of Canada tax on carbon pollution (including natural gas) to encourage the reduction of emissions and encourage investments in clean technology. This is not an Encor by EPCOR charge and every Albertan pays this tax, regardless of who their energy provider is.
For further details on the program, visit www.canada.ca or the UCA website.
The first page of your Encor bill is a summary of your energy and water use for the current billing period. If you don't have your own bill in front of you, you can view a bill example to see what the individual line items mean.
For your convenience, your EPCOR water bill is included with your Encor energy bill.
The first page of your Encor bill is a summary of your energy and water use for the current billing period. If you don't have your own bill in front of you, you can view a bill example to see what the individual line items mean.
This billing summary includes information about your previous payments as well as any new charges and adjustments for the current billing period.
The total payment due is provided at the end of this list, along with a due date. If you signed up for Authorized Payment Withdrawals, the due date will be the date of withdrawal.
Encor provides useful information that affects your monthly consumption, such as the number of days in your current billing period, your electricity usage for the billing period, and your average daily cost.
The graph(s) on the front of your bill lets you visually track the energy you used each month. Did you purchase energy saving appliances? Install a smart thermostat? This tool helps you see how changes in your life impact your energy use and make adjustments to be more efficient.
The Payment Return Slip clearly identifies your account number, amount owed, and the due date to ensure that your payment is processed quickly and accurately. If you are paying by mail, include the payment return slip in your envelope.
The remaining pages of your Encor bill give you a breakdown of your energy usage and the associated fees charged to provide you with those services. These line items are charged by all energy retailers.
This section provides details of your previous payment. If you did not pay your bill in full, you'll see a balance owing from your last billing period.
The remaining pages of your Encor bill give you a breakdown of your energy and water usage and the associated fees charged to provide you with those services. These line items are charged by all energy retailers.
*A kilowatt hour (kWh) measures the amount of electric energy equivalent to 1,000 watts for one hour. The average residential customer uses 600kWh/month.
Administration charge
Delivery costs that are billed by Encor on behalf of your Wires Owner distributor. Your Wires Owner maintains the power lines, responds to power outages and reads your meter.
*A gigajoule (GJ) is a metric unit that measures natural gas volume.
The administration fee covers the cost of billing and customers services. The fee is an average $0.27 per site, per day for each of electricity and natural gas service as applicable.
Delivery costs billed by Encor on behalf of your natural gas distributor. Your distributor maintains the distribution system, responds to outages and reads your meter.
Learn more about paying your Encor bill and what options you have for making your payment.
Paying your Encor bill
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta). For more information on EPCOR's Privacy Policy, including recent updates, view here.
