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Phone: (250) 954-5337Call us 24/7.
Phone: (250) 951-2460Email: frenchcreek@epcor.com
Other contact information
Monday to Friday: 8 a.m. - 4:30 p.m.Weekends and stat holidays: closed
The Information on this Page Applies to:
Our customer service team of energy experts can help you transfer your current Encor by EPCOR contract for utility services to your new address. As an Encor customer, we can help simplify your move by transferring your utilities so you're ready to settle in as soon as you walk through the door to your new home.
Call us at 310-4300 at least 3 business days before you want services transferred. For a small fee, you can receive services the next business day.
Our energy experts will need the following information to help you transfer your services to a new address:
Your contact details, including your email address
Your new service address
Your site identification number (if you know it)
Your new billing address
If you aren't sure what your new address will be, you can put your energy plan on hold for up to 90 days while you confirm your new address.
Not sure what you need? Our team of energy experts are here to help make it a smooth transition. Call us at 310-4300 today and an Encor customer service specialist will help you through the process and answer any questions you may have.
If power and natural gas services are not turned on at your new home, an additional fee may apply to turn them on.
You can have both your current and new home on the same energy plan for up to 90 days. We may require a deposit, which will be determined on a case-by-case basis.
Encor services just about all of Alberta, but if your new address is outside our service area or you move outside of the province, you'll need to search for a new retailer for your power and natural gas.
Our team of energy experts are here to help make it a smooth transition. Call us today and an Encor customer service specialist will help you through the process and answer any questions you may have.
At least 3 business days before you move in, give our team of energy experts a call at 310-4300 and we'll help you transfer your power and natural gas services in minutes.
To make the process as quick and painless as possible, be prepared to answer a few questions about your move:
We know you have questions too! Here is some information to help answer a few of our customer's most frequent inquiries about transferring services.
You can have both your current and new home on the same energy plan for up to 90 days. We may require a deposit to do so, which will be determined on a case-by-case basis.
Unfortunately, we aren't able to provide power and natural gas services if your new home isn't within our serviceable area (ex. Medicine Hat). We service just about all of Alberta but if you move outside of the province, you'll need to search for a new retailer for your power and natural gas needs.
Preparing for a move can be a time-consuming and tedious task, but our team of energy experts are here to help make it a smooth transition.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
