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  Moving soon?

From taking care of the paperwork to packing, there's likely a lot on your to-do list. As an Encor customer, we can help you simplify your move by transferring your utilities so that you're ready to settle in as soon as you walk through the door to your new home.


​What to expect

At least 3 business days before you move in, give our team of energy experts a call at 310-4300 and we'll help you transfer your power and natural gas services in minutes.

Be prepared 

To make the process as quick and painless as possible, be prepared to answer a few questions about your move:

  • What's the address of your new home? Will this be your new mailing address?
  • When would you like your power and natural gas services to be transferred? By giving us at least 3 business days' notice, you'll avoid having to pay an expedited fee.
  • Are power and natural gas services currently turned on at your new home? If not, an additional fee may apply to turn them on.

In case you were wondering

We know you have questions too! Here is some information to help answer a few of our customer's most frequent inquiries about transferring services.

Keep services on in more than one location

You can have both your current and new home on the same energy plan for up to 90 days. We may require a deposit to do so, which will be determined on a case-by-case basis.

Moving outside an Encor service area

Unfortunately, we aren't able to provide power and natural gas services if your new home isn't within our serviceable area (ex. Medicine Hat). We service just about all of Alberta but if you move outside of the province, you'll need to search for a new retailer for your power and natural gas needs.

Putting your account on hold

If you aren't sure what your new address will be, you can put your energy plan on hold for up to 90 days while you confirm your new address.

Preparing for a move can be a time-consuming and tedious task, but our team of energy experts are here to help make it a smooth transition.


Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit or call 310-4822 (toll free in Alberta).